What are the essential tools you always have handy when attempting to fix someone's PC?

Question

Specifically, I'm interested in knowing what tools you keep loaded on your thumb drive when asked to deal with a family member or friend's personal computer issue? Off the top of my head, I can think of things like:

• AVG
• Advanced WindowsCare
• SpyBot
• etc.

...but this question is not necessarily limited to virus/malware/spyware issues.

Answer 1

So, here is my list:

Note: feel free to add your tools to my list. If it's an alternative, please don't replace mine, add a sub-list started by "alt:" and say why do you prefer this one.

Boot-cd/usb key

• Ubcd4win create a (custom) live cd that contains software used for repairing, restoring, or diagnosing almost any computer problem.
  • alt: Microsoft Emergency Repair Disk: a system rescue disk PE environment with advanced recovery tools like resetting passwords, hard drive repair, offline registry editing, file explorer, command prompt, etc. Only available to Software Assurance and MSDN subscribers, as part of the Desktop Optimization Pack. If you're a student, may be available to you through MSDNAA.
• Offline NT Password & Registry Editor reset windows password
  • alt: Ophcrack (sort-of) brute-force windows password (if they are EFS encrypted files)
• CloneZilla disk imaging backup
• GParted partition editor
• Stresslinux minimal linux with tools to monitoring hardware health: stress, cpuburn, hddtemp, lm_sensors, memtest86+, ...
  • alt: Memtest86+ RAM tester (don't need command line)
• Hard Drive Manufacturers diagnostic tools: fujitsu / hitachi / samsung / western digital / seagate (maxtor)
• Spinrite low level hard disk recovery (89$)
  • alt: HDD Regenerator (40$)

Kits

• Sysinternals suite (1=included in this suite) a great set of tools by Sysinternals (so great that MS bought them)
• NirLauncher (2=included in this suite) another great set of tools by NirSoft integrated in a launcher (that could be used easily with sysinternals suite too)
• GnuWin32 port of the most important GNU utilities to Windows (command-line)

Remote control

• Teamviewer all-in-one solution for remote access and support over the Internet. Easy (don't have to open ports on firewall/router), secure, and full featured.
  • alt: UltraVNC: less convenient but open source and free even in a professional environment

Anti-malware

• Avira (use rescue disk or the one included in ubcd4win) and/or Kaspersky Virus Removal Tool
  • alt: Malwarebytes' Anti-Malware / SpyBot - Search & Destroy / DrWeb Cure It / AVZ / a-Squared Emergency USB Stick
• Microsoft Security Essentials or Avira (a little bit better but contains nag screen) -to install
  • alt: Avast / AVG
  • alt not freeware: Norton Internet Security (70$/year) / Kaspersky Internet Security (60$/year) / Eset Smart Security (48€/year) / PC Tools Internet Security (50€/year)
• System Explorer lists processes, startups, services, drivers... Check them with it's own database, VirusTotal or Jotti services. Snapshots before/after for registry/disk changes
• RootkitRevealer(1) anti-rootkit
  • alt: Gmer more powerfull (but harder to use) anti-rootkit
• Virus Effect Remover Repair/Fix damaged items like TaskManager, RegEditor, Folder Options, Windows AutoUpdate.

Startup Tools

• Autoruns(1) the most comprehensive knowledge of auto-starting locations of any startup monitor
  • alt: RunAlyzer edit an external registry hive (used easily from a boot cd)

Process Tools

• Process Explorer(1) detailed process, handles & dll informations
• Process Monitor(1) real-time file system, registry and process/thread activity
• Svchost analyzer lists all svchost instances and checks the services they contain

Registry Tools

• Registrar registry manager (lite) advanced registry manager
  • alt: Reg
• Eusing free registry defrag

Backup Tools

• DriveImage XML disk imaging (shadow copy)
• Cobian Backup automated backup -to install
• Toucan on-demand backup
• ERUNT registry backup
• SingleClickRestorePoint
• Netprofiles save & restore network profiles
• SoftKey Revealer licence keys backup
• All Nirsoft password tools(2) passwords backup

File Tools

• Everything quick searching
  • alt: AstroGrep for non-ntfs drive
• Recuva recover delete files
• RichCopy advanced copy tool
  • alt Unstoppable Copier copy files from broken hd
• FileASSASSIN advanced delete (remove handle or delete at reboot)
  • alt: Delete Doctor delete with short DOS name or UNC name
  • alt: DelinvFiles same as delete doctor, but can scan the drive for invalid file names and from my experience it was successful where delete doctor wasn't. But it's a shareware: 26.95$
• WinDirStat: graphical view of hardrive space usage
  • alt: SpaceSniffer nicer interface
  • alt: SequoiaView
• WinMerge folders/files comparison
• Hashcalc md5,sha,crc32 checksum
• TrIDnet file identifier

Disk Tools

• Drive Manager
• MyDefragPowerGUI featured (& free) defragmenter
• Easeus Partition Master (home edition) partition manager
• HDTune hd scan & S.M.A.R.T. info
  • alt: Active@ HD Monitor freeware more featured, but not portable
• TestDisk designed to help recover lost partitions and/or make non-booting disks bootable again
• ddrescue copies data from one file or block device (hard disc, cdrom, etc) to another, trying hard to rescue data in case of read errors.

Hardware Tools

• IntelBurnTest test cpu
• FurMark test gpu
• Eizo Monitor Test fine-tune your monitor
• Pixel Doctor locate and fix LCD screens dead pixels

Drivers Tools

• DoubleDriver backup/restore drivers
• DPC Latency Checker real-time drop-outs graph
• DeviceRemover (very) advanced device manager

Cleaning Tools

• RevoUninstaller uninstaller that help to remove leftovers (without the need of monitoring install)
• CCleaner remove unused and temporary files
• PC Decrapifier remove or uninstall a specific list of unwanted software
• JavaRa removes old and redundant versions of the Java Runtime Environment

Network Tools

• NetWorx bandwidth meter
  • alt: NetMeter the live graph looks better but is a little less featured and have some instabilities on w7
• NetResView(2) lists all network resources (computers, disk shares, and printer shares) on your LAN
• CurrPorts(2) lists all currently opened TCP/IP and UDP ports and the processes that opened them
• AS3 Personal Firewall portable firewall
• eToolz gui for NS-Lookup, Ping, TraceRoute and Whois
• Performance Pinging graph ping
• Wireshark network protocol analyzer
• Secunia PSI vulnerability scanning
• SG TCP Optimizer (XP) (re)set & optimize tcp parameters

Misc

• System Info for Windows (aka SIW) gives a ton of information about the system, including installed software, hardware configuration, license keys, and network info. Free for non-commercial use; $70 for "technician's license".
• SUMo software updater tool
• BlueScreenView(2) crash dump analysis
• ShellExView(2) shell extensions manager
• Whyreboot lists reboot "pending file operations"
• XP Quick Fix Plus 40 common Windows XP problems fixes
• 7 Quick Fix 21 common Windows 7 problems fixes
• thewindowsclub.com fix tools: FixWin (50 common 7/vista annoyances), Fix IE (internet explorer), Fix MSE (ms security essential), Fix WU (windows update), Fix WMP (windows media player), File Association Fixer
• GodMode creator (7/Vista) create easy shortcuts to almost every settings & informations (CLSID folders)
• Print Service Manager easily kill stucked print jobs
• Filmerit directshow filter manager

And some other essential tools, but not directly related, like notepad++, autohotkey, firefox (and its bookmarks)...

Most of these tools are portable and free (at least for personal use) and yes it's only the essentials one ;)

And if you want more security related software: Gizmo's Best Free Security List (by Antti Koponen)

Answer 2

A Live Linux CD.

Answer 3

I have the entire Sysinternals free toolset on my utility USB drive. CPU-Z is excellent for getting a good handle on the hardware specs, particularly for knowing what motherboard they have (for obtaining drivers) and what the RAM configuration is.

I also have a half-dozen good, free anti-malware programs.

Answer 4

The Internet.

And possibly Ultimate Boot CD.

Answer 5

A CD of Ubuntu or Knoppix along with a copy of avast and spybot will tell the tale most of the time.

Answer 6

Nirsoft's tools. Nearly all of them, but especially things to grab passwords like MailPassView.

ComboFix is a good all-purpose utility for knocking out a whole swath of malware. It's updated VERY frequently, however, so be sure your stick is always up-to-date.

SuperAntiSpyware, especially the portable one which has been getting good reviews of late.

I'd say an installer for some freeware antivirus product like Microsoft Security Essentials, Avast, etc.

HiJackThis (Trend's version).

I'd also put a couple of bootable CDs in your bag to reset/blank passwords and MemTestx86. Look around for the best suite that has the tools you want.

Answer 7

I often carry a USB hard drive with a Debian installation equipped with many utilites and a PartedMagic CD (mine set of tools is really almost identical to PM's, but in older PartedMagic images there were no manpages, Internet browser or WiFi support, now it is much more powerful).

Also SysInternals' tools are best for tweaking and debugging Windows problems, and AVZ antimalware checker (from one of Kaspersky's employees) has very good tools, especially for user and kernel mode rootkit detection.