No USB devices working in Windows Server 2008 R2

Before telling my problem, I need to tell you guys one thing. I searched Google, Superuser and StackOverflow a lot and I can't find anything useful.

I use a Windows Server 2008 R2 machine with Intel i3 processor, 4 GB RAM. Its motherboard is ECS H55H-CM. From yesterday no USB devices are working - keyboard, mouse, pendrives, card readers, printer. Am using PS/2 mouse and keyboard now.

Here is the Device Manager.

As you see there, the USB controllers (Intel (R) 5 Series/3400 series Chipset family USB Enhanced Host Controller) was mentioned below Huawei Mobile Connect. After an unistall and restart they started to appear under Other Devices.

This is the error when I looked in the properties - "The drivers for this device are not installed. (Code 28) This operation requires an interactive window station. To reinstall the drivers for this device, click Reinstall Driver."

I tried unplugging and plugging many times.
Tried to install drivers, and still nothing happens. Device Manager is the same even after installing drivers.
Uninstalled each USB controller and restarted my system.
Scanned for hardware changes.

I tried each and everything I saw in many websites and nothing did any good. So what should I do to make the USB devices working ?

This is the report by Microsoft FixIt.

Tried SFC.exe/scannow. This is result.

Update

As a last try I uninstalled both the 'Other Devices'(refer first image) and restarted my system. After restarting 7 Found New Hardware windows appeared I choose 'Ask Me Later'. Then I connected USB Mouse, Pen drive, printer and keyboard. All devices worked except keyboard. So I removed USB keyboard and plugged PS/2 keyboard. Now the Device Manager looks like this -

If I select to install drivers when the 'Found New Hardware' window appears none of the USB devices work. Now only USB keyboard is not working. I have to choose 'Ask Me Later' option every time I strats my system to make the USB devices work.

How can I solve this issue fully ?

Update

The Hardware ID's of the Unknown Devices are:

USB\ROOT_HUB20&VID8086&PID3B34&REV0006
USB\ROOT_HUB20&VID8086&PID3B3C&REV0006
USB\VID_8087&PID_0020&REV_0000
USB\VID_8087&PID_0020&REV_0000

Tomin Jacob

Posted 2015-10-01T06:42:57.683

Reputation: 235

What is the error shown, if you look at the device properties? – Kinnectus – 2015-10-01T08:16:25.280

@BigChris This is the error - "The drivers for this device are not installed. (Code 28) This operation requires an interactive window station. To reinstall the drivers for this device, click Reinstall Driver." – Tomin Jacob – 2015-10-02T04:15:18.677

1Everything is pointing to the drivers not being installed for the devices... Can you install the Intel Driver Update Utility? Can you paste up the hardware IDs of the missing devices and the drivers/versions of what is supposedly already installed? – Kinnectus – 2015-10-04T08:58:38.953

@BigChris Please send a link to download Intel Driver Utility. I already downloaded something like this and installed, but it didn't solved the problem. – Tomin Jacob – 2015-10-05T00:42:38.723

@BigChris Ok. I downloaded Intel Driver Update Utility and scanned my system. It found nothing, no update shown. You can see the hardware ID of the missing devices from the first figure of my question. Also you can understand the other missing devices if you compare your device manager with mine from the first figure. – Tomin Jacob – 2015-10-05T01:41:45.213

The hardware IDs can be found by right clicking the device -> properties -> details tab -> 'Hardware Ids' from dropdown menu. – Kinnectus – 2015-10-05T04:17:40.310

@BigChris ID of 3B34 - PCI\VEN_8086&DEV_3B34&SUBSYS_13241019&REV_06 PCI\VEN_8086&DEV_3B34&SUBSYS_13241019 PCI\VEN_8086&DEV_3B34&CC_0C0320 PCI\VEN_8086&DEV_3B34&CC_0C03 ,and ID of 3B3C - PCI\VEN_8086&DEV_3B3C&SUBSYS_13241019&REV_06 PCI\VEN_8086&DEV_3B3C&SUBSYS_13241019 PCI\VEN_8086&DEV_3B3C&CC_0C0320 PCI\VEN_8086&DEV_3B3C&CC_0C03 – Tomin Jacob – 2015-10-05T05:00:47.583

I've just extracted the following .zip and it appears to have an inf file that matches your device ID... it should work with your Server 2008 R2 install: http://asia.dl.sapphiretech.com/archive/gm/drivers/infinst_autol_635137251862408024.zip

– Kinnectus – 2015-10-05T06:13:57.623

@BigChris "An unknown error occured. The setup will exit now" - This error occured. – Tomin Jacob – 2015-10-05T06:26:24.973

Can you install the driver manually by using "update driver" for the devices? Don't force it it to use the driver - if it doesn't work it'll complain and we'll know it's the wrong driver. – Kinnectus – 2015-10-05T06:27:58.453

@BigChris No. "Windows encountered a problem installing driver for your device" – Tomin Jacob – 2015-10-05T06:31:58.933

Let us continue this discussion in chat.

– Kinnectus – 2015-10-05T06:50:09.170

@BigChris I tried to install in the Safe Mode, no improvements. The error is- "Windows encountered a problem installing the driver software of your device" – Tomin Jacob – 2015-10-05T10:30:20.240

OK, running out of options here... you may need to contact your motherboard manufacturer and see if they offer drivers for your OS... sorry! – Kinnectus – 2015-10-05T10:37:14.857

Are there any Service Packs available for your 2008 R2 install? – Kinnectus – 2015-10-06T04:50:16.540

@BigChris No Service Pack updates are there. – Tomin Jacob – 2015-10-06T06:19:14.763

As in they aren't installed or aren't available to install? If they're not installed then it may be worth a shot downloading and installing the latest one for 2008 R2 and see if that makes any difference...? – Kinnectus – 2015-10-06T06:25:53.967

@BigChris All the updates were installed – Tomin Jacob – 2015-10-06T08:20:25.247

Try To Delete the UpperFilters and LowerFilters Registry Values. The latest chipset driver seem to be this one from 2011 (!), which might not fit Win2008 R2. If no go, try these repair methods for Windows.

– harrymc – 2015-10-07T08:06:46.317

Answers

Try To Delete the UpperFilters and LowerFilters Registry Values, using regedit to access the subkey for your device at :
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class.

Try the latest chipset driver for your device, although dating from 2011 (!) it might not fit Windows 2008 R2 (in that case stay with the generic driver furnished by Windows):
Intel® 5500/5520/3400 Chipset Driver for Windows.

If nothing works, try these repair methods for Windows :

Boot into "repair your computer / Command prompt", cd to X:\sources\recovery and launch startrep.exe.
Run chkdsk C: /f and then chkdsk c: /r, just in case
As last measure, Perform an In-Place Upgrade.

Ensure having good backups before starting.

From your last edit, it seems that Windows installs the wrong USB driver for your motherboard.

Driver Scape has various drivers that you might try, especially the ones for System & Chipset, while continuing with blocking Windows from updating them. Driver Scape is commercial, but the drivers it lists are free to download from the manufacturer. You can click on any driver in the list to go into its details, then google for it with the version number.

For example, searching for "Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller 3B26 9.1.9.1006" got me this website where the driver seems downloadable. I would verify first each download using VirusTotal.

This is a long search and some of the drivers you will find might not fit your hardware, since websites like Driver Scape tend to list too many drivers so as to attract paying customers.

You can also find drivers to your devices in Device Manager : Right-click the device and in its Properties go to the Details tab and use the value of Hardware Ids to identify the device. For more info see the article : How to Find Drivers for Unknown Devices in the Device Manager.

harrymc

Posted 2015-10-01T06:42:57.683

Reputation: 306 093

I found UpperFilters, but not LowerFilters. What to do, clean UpperFilters ? How to boot into "Repair your computer/CMD" ? I don't get it. – Tomin Jacob – 2015-10-08T09:04:31.157

You need to be sure of the device, since normally both items are available. If only one exists, you might try to delete it, but export it first and create a system restore point, just in case. Boot into "Repair your computer/CMD" requires a boot CD/USB and is explained in the link I gave above - let me know if you need more information than is found there.

– harrymc – 2015-10-08T09:58:20.510

From your last edit, it seems that Windows installs the wrong drivers for your motherboard. Driver Scape has various drivers for it. You might try them, especially the ones for System & Chipset, while continuing with blocking Windows from updating them.

– harrymc – 2015-10-08T19:32:27.720

It seems that DriverToolkit requires a registration. Am not planning to pay now. So what to do with it ? – Tomin Jacob – 2015-10-09T01:57:33.237

These drivers are free to download from the manufacturer. You can click on a driver in the list to go into its details, then google for it with the version number. For example, searching for "Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller 3B26 9.1.9.1006" got me this website where the driver seems downloadable. I would also verify before using each download using VirusTotal.

– harrymc – 2015-10-09T05:45:56.623

This search will take some time, and some of the drivers might not fit your hardware. Websites like Driver Scape tend to list too many drivers. – harrymc – 2015-10-09T05:48:27.703

You said "it seems that Windows installs the wrong drivers for your motherboard", and I think this is the reason. I searched a lot, but I can't find the correct drivers yet. Anyway you said the right thing. Edit your answer and I will accept it. – Tomin Jacob – 2015-10-12T01:40:43.083

OK. Is the example driver I found useful and relates to your hardware? – harrymc – 2015-10-12T05:49:35.167

No, I got error while installing error. But I am sure that somehow my drivers are corrupted. I have to find the right one and install it. – Tomin Jacob – 2015-10-12T06:51:31.167

I added another method of finding drivers thru Hardware Ids. – harrymc – 2015-10-12T07:58:07.280

I tried that with no luck. Some links were shown, but they are leading to sites containing harmful contents. – Tomin Jacob – 2015-10-12T08:38:37.707

If you add the Hardware Id of your USB to the post, I'll have a go at it. – harrymc – 2015-10-12T09:06:35.917

Its added, and please note that my system is Windows Server 2008 R2. While I searched using the Hardware ID I was able to find drivers that support other versions of Windows, except mine. – Tomin Jacob – 2015-10-13T01:51:28.303

Windows Server 2008 R2 is the server variant of Windows 7, so a driver for W7 will do. You might try one of these free driver update tools, but don't update devices that work well. One or two of these should do the work for you.

– harrymc – 2015-10-13T07:28:07.957

Or I have also heard mentioned Unknown Device Identifier.

– harrymc – 2015-10-13T07:49:23.587

"From yesterday no USB devices are working"

If this happened suddenly the USB controller may have failed.

Insert a USB key
Reboot the machine and see if the BIOS sees it as a boot device
If it does, its a software problem, somethings wrong in windows. If it doesnt, the board is dead, RMA it.

Linef4ult

Posted 2015-10-01T06:42:57.683

Reputation: 3 705

My keyboard and mouse works until the device starts booting. After that it won't work. While turning the system on the keyboard and mouse blinks. – Tomin Jacob – 2015-10-03T04:45:48.370

To clarify, a USB keyboard works for bios interaction, but stops once the OS begins to load? – Linef4ult – 2015-10-03T07:28:54.040

Yes. Both keyboard and mouse stops working when OS starts to load. – Tomin Jacob – 2015-10-03T07:58:30.993

Ok cool, its confirmed as software so. Try SFC.exe /scannow next – Linef4ult – 2015-10-03T10:39:51.190

I updated my question and you see the result for SFC.exe/scannow – Tomin Jacob – 2015-10-04T07:43:23.887

You need to pastebin the CBS log. Ive no practice reading them but other SU posters will be able to interpret. – Linef4ult – 2015-10-04T08:34:44.323

@Linnef4ult Its very big. It is 300+ lines. – Tomin Jacob – 2015-10-05T00:47:07.560

Try with USBDeview

Make sure that USB device was appearing over at the connected lists,try to enable it from there ,Apart from that check the following :

Check whether it was disabled at one of the methods listed over here

also check this Microsoft Forum ,make a note that if your system is idle for more than 1 hour the USB might not work properly and list out at device manager

BlueBerry - Vignesh4303

Posted 2015-10-01T06:42:57.683

Reputation: 7 221

How to download USBDeview ? I can't find any link or option to download it there. – Tomin Jacob – 2015-10-08T09:19:45.103

updated link,you could find at the end of the page below the feedback – BlueBerry - Vignesh4303 – 2015-10-08T09:23:27.650

After 3 days trying a lot of things. I uninstalled USBPcap from From programs and features and now everything works like before.

Deborah

Posted 2015-10-01T06:42:57.683

Reputation: 1

Or you try an older USB-Hub. This is what I tried and it worked immediately. USB 2.0 and USB 3.0 is not that compatible, as promised. ;-)

Hoermi

Posted 2015-10-01T06:42:57.683

Reputation: 1

It may be a long shot, but check your local policy for "Removable Disks:Deny read access".

Fergus

Posted 2015-10-01T06:42:57.683

Reputation: 1 541

It is all 'Not configured'. What to do now ? – Tomin Jacob – 2015-10-03T04:43:55.863

Again, another long shot, perhaps check to see if your antivirus or endpoint software (if installed) is disabling the ports. – Fergus – 2015-10-03T15:56:20.183

No, my antivirus is Quick Heal and it is not disabling the ports. – Tomin Jacob – 2015-10-04T07:31:20.123