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My installation of Outlook 2016 always crashes upon startup. Always. I tried an upgrade from 2013 as well as a fresh install. I even tried completely reformating my Windown 7 x64 machine and installing Outlook 2016 all over again. But, I always receive the same error.
These are the problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 16.0.4266.1003
Application Timestamp: 55ceb248
Fault Module Name: AppVIsvSubsystems32.dll
Fault Module Version: 5.0.10331.0
Fault Module Timestamp: 55843043
Exception Code: c0000005
Exception Offset: 0008a0ac
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
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I tried reading up on the dll file which is a fault module and ALL lead to the same answer that it is related to Microsoft Virtualization engine error and whatever they suggest, nothing is helping out.
Have you tried disabling hardware acceleration for office apps ? – pun – 2015-09-25T10:52:39.500
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report it to Microsoft support. this is an access violation (https://en.wikipedia.org/wiki/Segmentation_fault) in the Microsoft App-V components.
– magicandre1981 – 2015-09-25T15:38:40.4072Having the same problem. All the other apps are fine. But Outlook crashes each time.. no matter how I try to start it. – Lee Fuller – 2015-09-29T19:19:57.133
What kind of CPU do you have? – QMord – 2015-10-03T21:20:16.963
@LeeFuller - All other apps apart from Outlook run fine. – Abhishek Sha – 2015-10-06T06:32:53.333
@QMord - Core i5 4300U – Abhishek Sha – 2015-10-06T06:33:46.453
Core i7. Microsoft spent 4 hours on my machine and could not solve it, and offered no explanation. – Lee Fuller – 2015-10-06T13:48:27.107
@LeeFuller - Lol. I'm trying to raise a service request since a week. They cannot generate a simple contract ID for my MSDN sub. – Abhishek Sha – 2015-10-07T06:14:31.780
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THE SOLUTION: Disable McAfee Host IPS in Quick Settings or add an exception for Outlook.exe in McAfee. Source: http://answers.microsoft.com/en-us/office/forum/office_2016-outlook/outlook-2016-crashes-when-launch/a4a9ed10-ce64-48c2-ba50-bf785e7b9758?page=2 (I don't have enough reputation to officially answer the question)
– Paito – 2015-10-11T14:58:57.673