Diagnostics and usage data option disabled

I am running Win10x64 Home. (So no gpedit.msc)

I have previously used http://www.oo-software.com/en/shutup10 to change some Windows 10 settings, but have now reverted all changes it made. It gives me this message, with the "Send your device data to Microsoft" option disabled:

I would like to enable the option in order to give feedback.

I have searched for a long time, and can't seem to find a solution. I have made some changes in the resistry, seems to make no difference. I have also checked I am using Windows Default Settings when It comes to privacy.

Thanks for any help!

windows-10

harley_woop

Posted 2015-09-08T14:41:16.517

Reputation: 314

By the screenshot, seems like a policy is enforced. Group policy editor might be your way (run gpedit.msc) – Alfabravo – 2015-09-08T14:48:49.087

@Alfabravo "I am running Win10x64 Home. (So no gpedit.msc)" – DavidPostill – 2015-09-08T14:59:56.923

@Alfabravo - Windows 10 Home cannot join a domain, so given that fact, its unlikely a group policy is to blame. What is likely to blame is poorly written software, that claims to do something, which can already be disabled through the supplied options. – Ramhound – 2015-09-08T15:11:31.603

1@harley_woop - Sadly this issue should be reported to the author of that program, since your inability to change it, is clearly because it change your configuration. – Ramhound – 2015-09-08T15:12:13.480

@Ramhound I've sent them a email. – harley_woop – 2015-09-08T15:23:25.873

Is your user a local or MS account? Maybe if it's local, running netplwiz, selecting your user profile, clicking on Properties and selecting the 'Group Membership' tab, select the Administrator option, Clicking apply/ok, logging out and in... to check if new permissions are available. – Alfabravo – 2015-09-08T16:44:45.380

@Alfabravo It's a MS account; however I did try and it made no difference. – harley_woop – 2015-09-09T06:01:39.253

Answers

O&O Software sent me a solution, it's very simple:

Jump into regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection

Delete the binary key "AllowTelemetry" (Right Side)

Fixes it :-)

harley_woop

Posted 2015-09-08T14:41:16.517

Reputation: 314

This can also be because you've disabled the service "Connected User Experiences and Telemetry".

Carl Patenaude Poulin

Posted 2015-09-08T14:41:16.517

Reputation: 185

If you don't find an "AllowTelemetry" key in harley_woop's registry address, you may find it at this registry folder address instead.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection

My PC is Windows 10, Home Edition. The "Basic" option was selected, but the "Full" option was greyed out/unselectable. This is the process I used to select "Full".

Open Registry Editor with Administrator privileges
Copy the below address into the address bar. Press the Enter key.
Right-click on the AllowTelemetry DWORD > Modify
Change the hexadecimal number to "3" ("Full")
Exit Registry Editor
Restart the Settings App
Settings > Diagnostics and Feedback Settings
The "Full" setting should now be selected (even though greyed out). No restart should be required.

AllowTelemetry DWORD Possible Options

0 = Security (Enterprise and Education editions only)

1 = Basic

2 = Enhanced

3 = Full (Recommended)

Information Source: Microsoft Answers Forum

MechtEngineer

Posted 2015-09-08T14:41:16.517

Reputation: 324