1
1
Whenever the laptop connects (or automatically connects on start-up) to a wireless network, Windows completely hangs (screen freezes; mouse and keyboard has no effect; CtrlAltDel has no effect), and it is necessary to force a shutdown by pressing the power button for 5 seconds.
It also has a few other issues, including taking a long time to start up, despite having only the usual programmes installed when buying from a computer shop.
I was going to attempt to install Windows 10, but I then realised that you need to install updates to upgrade for free, which obviously cannot happen while Windows refuses to connect to any wireless network.
I would tell my friend (an elderly lady) to take it back to the shop, but it is no longer covered by the original guarantee (she bought it over 1 year ago). She bought it from PC World (in the UK), if that's any help.
The laptop is a Lenovo G500 (Windows 8.1 Home N) with a 2.4 GHz Intel Pentium Inside processor, 4 GiB installed RAM, and only the default drivers installed. No extra applications, other than the ones it came installed with, and has not been used much.
Any ideas on what the problem could be, or how to get a free update to Windows 10?
Failing hard disk? Try running some SMART tests How can I read my hard drive's SMART status in Windows 7?. You will need to run the test software from a USB thumb drive as the laptop doesn't have an ethernet port or CD drive.
– DavidPostill – 2015-09-05T22:27:08.850Have you scanned for malware? You'd need to to make a rescue disk or USB drive, such as ESET, Kaspersky or MalwareByte. You might also try to boot from a Linux disk, such as Ubuntu, from which would determine if the HDD is failing. One more thought -- it might be connecting, and trying to do a year's worth of updates at once! – DrMoishe Pippik – 2015-09-06T00:50:49.893
@DavidPostill Actually, the laptop has both an Ethernet port and a CD/DVD ROM drive. – Toothbrush – 2015-09-06T20:51:15.397
@DrMoishePippik Yes, I was going to try using a Kapersky Rescue Live CD (I've got a couple, a newer and an older one). Also, Windows crashes the moment it connects – all of Windows, not just DWM or the GUI. – Toothbrush – 2015-09-06T20:53:52.850
@toothbrush Yes, I missed the "Integrated Comms" in the spec, but there is no mention of a DVD. http://shop.lenovo.com/gb/en/laptops/lenovo/g-series/g500/#tab-tech_specs
– DavidPostill – 2015-09-06T20:54:40.303@toothbrush As we now know it has ethernet does it also crash when using a wired connection? – DavidPostill – 2015-09-06T20:55:54.340
@DavidPostill I am going to check that tomorrow – I'll get back to you then. Also, it definitely has a CD/DVD R/W drive. – Toothbrush – 2015-09-07T19:53:43.067