Sound card doesn't work with Intel S2600CW server motherboard

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I am trying to add sound to a custom built workstation with an Intel S2600CW motherboard; the “vanilla” S2600CW model. This motherboard does not have any built-in sound (for security reasons?), so I added a SoundBlaster Audigy RX PCI-E soundcard. I have installed the latest version of the Audigy driver package. Unfortunately no sound can be heard.

Here is what I did to test:

  • played back audio via VLC, Media Player, Firefox and Windows Speaker Setup Test dialog
  • tested with external speakers and 2 different sets of headphones
  • tested Front Out/Headphone Out, Rear Out/Side Right and Center ports
  • verified via audio control panel that soundcard is activated and set as default playback device
  • de-activated NVIDIA HDMI audio devices via Playback panel
  • green volume meter in Sound > Playback control panel moves up and down during playback, indicating sound is being output
  • verified that Windows Audio and Windows Audio Endpoint Builder services are running
  • verified keys under HkeyLocalMachine > Software >Microsoft > Windows > CurrentVersion > MMDevices > Audio > Renderer include AudioEndpointBuilder and Audioserv in permissions
  • used Windows Sound troubleshooter but it didn't find anything
  • Device Manager lists all sound devices as working properly
  • no relevant warnings/errors in Event Viewer
  • updated BIOS to version 01.01.0009

Is there anything else I can try?

glenneroo

Posted 2015-09-02T14:56:50.803

Reputation: 1 800

1Does another sound card work in this computer? Does this card work in another Windows 7 computer? – harrymc – 2015-09-06T19:52:18.590

Good questions. I will try and report back as soon as I can turn the system off (rendering for the next ~48 hours). – glenneroo – 2015-09-06T19:54:24.720

Possibly silly suggestion, but have you considered using one of those USB audio in/out dongles? To my knowledge they don't need a driver to be recognized as a basic audio device on most modern operating systems. Yeah, it has to hang outside the PC but still it should work. – JakeGould – 2015-09-06T19:56:28.523

1I considered it but from my experience, my friends tend to bang USB sticks with their knees, permanently damaging the USB ports. I can't imagine them plugging in headphones and being consistently cautious enough with the cable. Perhaps I could use sufficient zip-ties... – glenneroo – 2015-09-06T20:07:16.130

Just out of curiosity, it seems like there are a few different firmware upgrades for this motherboard on Intel’s site. Maybe it would also help to know the exact model of Intel S2600CW you are dealing with? Seems to be 3-4 different flavors.

– JakeGould – 2015-09-06T22:56:54.560

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I guess your trouble with USB sticks could be solved by using a short usb 'extension' chord, something like this I mean.

– Legolas – 2015-09-07T00:08:03.007

run dxdiag and show us the result like this http://superuser.com/a/959934/294054

– Premraj – 2015-09-07T08:23:42.367

@PeterParker: The problem is sound, not display. – harrymc – 2015-09-08T06:22:06.710

@harrymc we have sound tab also – Premraj – 2015-09-08T06:27:36.483

@PeterParker: This won't show more than the Device Manager does, and the poster has checked the driver. – harrymc – 2015-09-08T06:30:30.057

1Have you tried the sound card in a different slot? I've encountered a variety of issues with Intel server boards handling certain slots differently than others (don't ask me why). – I say Reinstate Monica – 2015-09-09T02:19:10.533

@JakeGould: Motherboard is the "vanilla" S2600CW model. – glenneroo – 2015-09-09T16:39:59.713

1DxDiag 32-bit version says everything is OK. DxDiag 64-bit version warns me that ctaud2k.sys is not digitally signed by Microsoft (and thus not WHQL certified). – glenneroo – 2015-09-09T16:41:39.023

@glenneroo Seems like ctaud2k.sys might be an issue then. Great detective work! – JakeGould – 2015-09-09T16:51:21.027

I'm going to return this card since it's the last day to still get a refund. Will try a USB soundcard and use @Legolas extension cord suggestion, assuming it even works. – glenneroo – 2015-09-09T20:17:20.323

@glenneroo I'd put my money on PCI-e slot incompatibility. If possible, try use the PCH's PCI-e Gen II 4x slot, it should be the most "compatible" (even though, theoretically, any slot ought to work). – misha256 – 2015-09-10T02:02:04.877

Answers

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I exchanged the card with a TerraTec Aureon PCIe 7.1 card and had the exact same problem.

So I exchanged that one with a very cheap no-name USB sound card and voila, I have sound!

glenneroo

Posted 2015-09-02T14:56:50.803

Reputation: 1 800

Happy something worked! And stuff like this is the reason I mainly use a Mac Mini nowadays. 9 times out of 10 I can plug in a basic USB device and it just works. Simpler times in a way! – JakeGould – 2015-09-12T02:00:44.663

I don't think it's fair to compare a dual Xeon (24 logical core) system with 128GB of RAM and an M.2 SSD to a Mac Mini, especially in terms of rendering 3D video ;) – glenneroo – 2015-09-13T10:22:39.143

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Devices not functioning as designed is a common symptom when system firmware is not fully updated.

As far as I can tell, the most recent BIOS version for that family of Intel boards is 01.01.0009. To check your BIOS version without restarting your system:

Type msinfo32 in the Windows search bar. The System Information window will open. In the main System Summary, you can find your current BIOS Version/Date for comparison. To perform the recommended firmware update, you need to have BIOS version 01.01.0003. If you have that version, you can download the firmware update here, which applies to the entire Intel S2600CW family.

Here are the instructions for installing the firmware update.

Austin Sanderson

Posted 2015-09-02T14:56:50.803

Reputation: 329

1I have updated from 01.01.0003 to 01.01.0009 and unfortunately still no sound. – glenneroo – 2015-09-09T17:12:12.427

Now that firmware has been updated, can you verify that the device driver installation is clean? Open Device Manager, right-click on the card and click Properties. Select Uninstall and be sure to select the checkbox for Delete the driver software for this device. Click OK and reinstall the driver from this link [link]http://support.creative.com/Products/ProductDetails.aspx?catID=1&CatName=Sound+Blaster&prodID=21723&prodName=Sound+Blaster+Audigy+Rx) If the drive is not digitally signed, you should receive a notification from Windows about it.

– Austin Sanderson – 2015-09-09T17:36:27.650

Did as you suggested but the driver installed without any warnings or errors. DxDiag 64-bit still says ctaud2k.sys is not digitally signed. Tomorrow will be 14 days since buying this card, which is the last day to return it for a refund, which I will be doing. I will be picking up a cheap USB sound card instead. This soundcard was overkill for the job anyways, I just needed a single line-out plug. – glenneroo – 2015-09-09T20:14:34.757

Interesting. Worth a shot: try this one. It looks like a different driver but supposedly still compatible. I would definitely head back to the store if this does not work. http://support.creative.com/downloads/download.aspx?nDownloadId=13176

– Austin Sanderson – 2015-09-09T20:41:36.687

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I'm wondering it you tried these two:

  1. Plugging in a normal 2.1 system into the Rear/SR slot, and explicitly going to creative software on your pc and changing to 2.1 system.

  2. Go to bios setting and CLOCK down the PCI 2.0 slots to PCIE 1.0 speed, if there is an option. There might be some option worth playing around surely.

Perhaps a PCI riser such as this one may help?enter image description here

Ahmad Bilal

Posted 2015-09-02T14:56:50.803

Reputation: 11

Asked: 2015-09-02T14:56:50.803

Viewed: 987 times

Active: 2015-09-12T01:59:57.700