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After Windows 10 was upgraded, CD/DVD (TSSTcorp CDDVDW SU-208DB) stopped working.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I was trying to uninstall and reinstall, but no success. Any hints?
EDIT:
Registry looks like this:
EDIT2:
Connection:
TN.
Posted 2015-08-07T05:03:03.260
Reputation: 1 830
1
I have fixed that by uninstalling the Toshiba Recovery Media Creator. (But I do not know why...)
TN.
Posted 2015-08-07T05:03:03.260
Reputation: 1 830
Thank you! This worked after everything Microsoft suggests did not (https://support.microsoft.com/en-us/kb/314060).
– woz – 2015-11-23T00:52:35.8104
OK did a Windows logo key -R. entered regedit.
Went to HKEY_Local_Machine\System\CurrentControlSet\Services\atapi
Under it I created a folder called 'Controller0'
In Controller0 I did a 'New' (left click) and typed in 'EnumDevice1' as 'RegDWORD' and modified it to binary '1' in hex.
Exit regedit and restart computer
After the restart, I can now see the CD/DVD in device manager.
Now I can try to reload the device drivers.
This did work for me. The '?' has left my USB devices, thumbnail, nook, ipod, etc. The device manager now confirms I have a working CD/DVD but I stuck in a game and was able to start it, :) My Pc now shows the device as well, it didn't before. Hope it works for you because I have spent days trying to get this thing back again.
Frustrated
Posted 2015-08-07T05:03:03.260
Reputation: 41
The '?' on other USB thumb drives, Nook and Ipod devices is gone. I can reach them now. I put a game in the CD, it loaded. – Frustrated – 2015-08-07T21:35:39.370
What this In Controller0 I did a 'New' (left click) and typed in 'EnumDevice1' as 'RegDWORD' and modified it to binary '1' in hex. actually do? – TN. – 2015-08-08T06:37:45.273
0
I have the same problem with my Samsung (TSSTcorp CDDVDW) on Windows 10. So I went out and purchased a new CDDVDW by ASSUS. Windows 10 could not find it either. Went back to Windows 7 and now I have 2 CDDVDW working just as good as before. It appears to me that in order to go with windows 10 I will have to replace my motherboard with a windows 10 compatible. Hopefully, my I7 quad core will work on a new motherboard if in fact an 1155 socket is acceptable to windows 10.
user483475
Posted 2015-08-07T05:03:03.260
Reputation: 1
@Psycogeek I do not see any upper or lower filter in my registry. – TN. – 2015-08-07T05:26:16.973
That is it, all ok. (removing comment) As a side , one thing that shows different here (win7) is (default) has a name "DVD/CD-ROM drives" I could not believe that changes anything at all. What port on the motherboard is it connected to? whos controller? – Psycogeek – 2015-08-07T05:43:28.187
@Psycogeek I do not know the physical connection, it's a Toshiba laptop with warranty. Maybe the Device Manager connection will help. – TN. – 2015-08-07T05:49:07.823