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So I've been trying to upgrade to Windows 10 for a week now. I have tried upgrading via Windows Update, through the Media Creation tool's .exe, and through a created media USB.
Most recently, I tried installing Windows 10 through Windows update. It ran through its process (horribly slowly), and I went to bed. When I woke up this morning, it was told me it was ready to restart to complete the upgrade. I clicked the "upgrade now" button or whatever it was, and hopped in the shower. When I got out of the shower, my computer had a black screen with a cursor and a resolution that looked like it was 640x480 or something similarly small.
How can I fix this problem? What should be my next steps to troubleshoot it? I think my next plan of attack will be to unplug all USB devices prior to it turning on next time for the upgrade. Unplugging all secondary drives will be after that. Do these seem like reasonable things to do? Will the setuperr.log contain any information on what may have caused this black screen issue?
My system specs are:
- ASUS M5A99FX Pro R2.0
- AMD FX-8320
- Corsair Vengeance 16GB 1600MHZ (4x4)
- Samsung 840 Evo 250GB (and 3 other drives for games, etc.)
- EVGA GTX 970 SSC 4GB
Secure boot is disabled. Fast boot is disabled. I uninstalled any display drivers beyond the one for my GPU (my motherboard has no onboard graphics), as well as any 3rd party display programs. I made sure to update my NVidia drivers to the one that works on Windows 10. Only one monitor was plugged into the display when the restart happened. Windows update was as updated as it could be. Checkdisk had been run prior to the restart and had dealt with whatever issues it may have found. Region and location were double-checked as matching everywhere in the system. Relevant windows services were set to automatic. My system reserved partition has been assigned a letter drive in case Windows was unable to find it, as I have read up on a few issues where that fixed problems for people. I have tried the keyboard commands to switch display outputs. I have tried keyboard commands to turn on windows narrator to see if I could navigate any menu that might be there. No matter what, there is still the black screen with a cursor. There is no sound. I've read this can be caused by a wifi card; I have no wifi cards.
Once I restart my computer, it will revert back to Windows 8.1 because 10 will not have installed correctly, so I am out of luck no matter what I do at this stage.
A clean install is not possible, and is not preferred. I had a similar issue in trying to clean install 8.1, so I worry a clean install would still give me the same issue, and I can not afford to be without an operating system again. In upgrading previously, I ended up taking it somewhere to save me the headache. I am determined to conquer the problem this time, though.
Thanks in advance.