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- I did an upgrade install to Windows 10 from Windows 8 (not 8.1)
- I'm getting occasional bluescreens from igdkmd64.sys (best guess is HD 4000 driver)
- Windows update tried to update the drivers twice but it says "Failed to install" in my update history
Intel doesn't have it anywhere I can find for manual install, their site references Windows Update for the download
I attempted to uninstall the drivers (and delete driver software checkbox), on restart it bluescreens every time
- I hope it's unrelated, but I have a thunderbolt motherboard plugged into a thunderbolt display
I want to update my driver but don't know how, it says I'm on 10.18.10.4252, I don't know the latest driver version number.
Edit: I'm also getting USB device malfunctioned notifications. The only USB devices I have are a mouse and keyboard, both still working, and the hub inside the thunderbolt display.
How did you do an upgrade installation from Windows 8.0 to Windows 10 if one of the requirements to perform that upgrade, and keep your installed applications, personal files, and application settings is that you must be running Windows 8.1 Update 1 – Ramhound – 2015-08-05T21:34:43.757
I had no problems finding the production drivers for the Intel HD 4000 on Intel's website.
– Ramhound – 2015-08-05T21:38:09.273I don't know why you think that. I updated using the media creation tool. – TechnoCore – 2015-08-05T21:38:11.030
That would be great if I had 4th gen or newer, HD 4000 is 3rd gen and not supported by the driver in that link. – TechnoCore – 2015-08-05T21:40:17.573
Considering Intel's drivers don't really work that is debatable. Based on what I can tell Intel has not released an update to its drivers for the HD 4000. They barely did it for the HD 4600+ if it matters, they still don't have a 32-bit product driver on their website, and its been over a week. – Ramhound – 2015-08-05T21:42:58.163
You need to isolate the problem. If you are getting USB malfunction notifications, that indicates the lack of a compatible driver, is conflicting with your use of a thunderbolt display. Sadly my suggestion is to migrate back to Windows 8, perform the Windows 8.1 upgrade, install all updates to Windows 8.1 then before you upgrade to Windows 10 uninstall your display driver with your external display disconnected. – Ramhound – 2015-08-05T21:45:14.013