Surface Pro 2 running Windows 10 will no longer sleep

Prior to having Windows 10, I had Windows 8.1 where sleeping would work fine. Pressing the power button or just letting it sleep on it's own would both work fine.

Now, if I press the power button, after about a minute the device wakes back up.

When it's not plugged in, this means the battery will drain throughout the night as the device is waking up constantly.

I believe the issue is with the "Realtek High Definition Audio" driver because when I do:

powercfg -requests

It reports under [SYSTEM] that this driver is in use and says "An audio stream is currently in use"

I've tried disabling the request with

powercfg -REQUESTSOVERRIDE DRIVER "Realtek High Definition Audio" SYSTEM

powercfg -REQUESTSOVERRIDE DRIVER Realtek High Definition Audio SYSTEM

But none of these have helped. I've tried removing the devices from the Device Manager but this still has no effect.

There are no other wake timers running.

Does anyone have any other ideas I could try?

TheStoneFox

Posted 2015-08-04T06:09:13.940

Reputation: 181

1You have installed the current firmware updates that were released to address issues like this with Windows 10? – Ramhound – 2015-08-04T19:08:09.087

Could you provide a link to the firmware update? – TheStoneFox – 2015-08-05T22:42:28.587

I checked, I have the System Firmware Update 23/07/2015 – TheStoneFox – 2015-08-05T22:50:09.047

Since you have the current firmware for the SP2 my only other suggest, uninstall the audio driver for the time being, and report the issue to Microsoft. – Ramhound – 2015-08-05T22:53:36.173

Answers

seems to be a common issue

https://social.technet.microsoft.com/Forums/en-US/b88260fb-6f0d-4941-b63f-6cf298ea2f4d/surface-pro-2-wont-stay-in-sleepstandby-with-windows-10?forum=win10itprohardware

temporary solution is to disable wake on all keyboards and mice in the device manager.

TheStoneFox

Posted 2015-08-04T06:09:13.940

Reputation: 181

Do you have Cortana's "Hey Cortana" listening enabled? On my SP2 powercfg reported an audio stream running even when I had no programs playing sound; this turned out to be from having Hey Cortana enabled. Disabling listening fixed the problem.

Joseph

Posted 2015-08-04T06:09:13.940

Reputation: 11

I had this showing up in my powercfg to but I had disabled the "Hey Cortana" feature and the sleep issue was still present. It was only after I disabled the keyboard/mouse wake functions in the device manager was when the problem went away. – TheStoneFox – 2015-08-15T11:18:52.010