I upgraded to Windows 10, and now I'm locked out of my computer

1

I upgraded my laptop to Windows 10. The installation went without a hitch, however I now can't log on.

At the login screen, I enter my password and it says "Your device is offline. Please sign in with the last password used on this device" (I am).

It seems drivers for the WiFi card didn't survive, and I have no ethernet port. What do I do?

fredley

Posted 2015-08-02T11:50:21.360

Reputation: 3 197

try this: http://www.kieranlane.com/2013/09/18/resetting-administrator-password-windows-2012/ The Windows + U is the Ease of Access icon on the login screen

– Ganesh R. – 2015-08-02T12:19:10.310

Not a solution, but just in case you're actually using the wrong password: isn't there some Microsoft website on which you can log in using the same username and password? Just to confirm that you're really using the password you used last? Also, if you're using any funny characters: are you sure the keyboard layout is the one you expect? – Arjan – 2015-08-03T09:18:13.103

Answers

1

So the problem here wasn't that my password wasn't working. What also happened during the upgrade is that the keyboard layout reset to Eng-US. I have a UK keybaord layout, and my password (which contains non-alphanumeric characters) was coming up wrong. I only realised this when I clicked the 'show password' button.

fredley

Posted 2015-08-02T11:50:21.360

Reputation: 3 197

Asked: 2015-08-02T11:50:21.360

Viewed: 7 679 times

Active: 2015-08-05T06:11:08.447