After Windows 10 upgrade - signing out or switching user freezes

I upgraded from Windows 8 (not 8.1) to Windows 10. I have a high percentage CPU usage on System interrupts, about 5%.

I'm able to shut down restart and sleep, but when I sign out I get a black screen and keyboard stops working (num-lock caps-lock). If I try to switch users instead (win+l to lock and then select different user) It just spins forever on login.

One user is admin other is standard. It doesn't matter which user I log in as, neither can successfully sign out or switch to the other user.

Please help! Thanks

TechnoCore

Posted 2015-07-30T15:32:17.220

Reputation: 1 189

You performed a clean install from Windows 8. So I wouldn't be shocked if your installation was not actually activated. I suggest you revert back to Windows 8, perform the upgrade to Windows 8.1, then upgrade to Windows 10. – Ramhound – 2015-07-30T15:38:42.717

It's not a clean install, upgrade install from 8 to 10(kept programs and files). It's a volume license of Windows 8 not eligible for windows 8.1., It says it's activated on Windows 10.

– TechnoCore – 2015-07-30T15:54:15.303

I can only share what I know. The system requirements for a Windows 10 upgrade is suppose to be either Windows 7 SP1 or Windows 8.1 Update. I don't feel like trying to find the chart currently. Have you ran SFC and DISM by chance? – Ramhound – 2015-07-30T15:59:42.903

sfc and dism found no errors. I also created a new user account to see if something in the existing accounts was corrupt. Same result though, even a brand new account still freezes on sign out. – TechnoCore – 2015-07-31T17:17:56.557

Which version of Windows 10 are you using? You can use command 'ver' to check your version. Is this question still valid? – Vita – 2016-10-12T20:23:18.777

Answers

I have the same issues with a desktop at home and workstation in the office. I have found if I RDP into the workstation I am able to login without and problems. When I disconnect the RDP session the login screen returns on the host computer. This is certainly not a solution, but it saves on the hard reboots.

MGB

Posted 2015-07-30T15:32:17.220

Reputation: 11

Perform a Fresh install of Windows 10 Latest (1803 - April Update) Download From Here

Yasiru Nayanajith

Posted 2015-07-30T15:32:17.220

Reputation: 101

I was able to get back to a log in screen by doing a cold boot. That got old fast so I tried a warm boot to switch users and that seems to work well.

Not the solution I wanted but at least we can switch users several times a day with a warm boot. Each user must save their files before switching users.

John Goodrich

Posted 2015-07-30T15:32:17.220

Reputation: 1

What video card do you have? Also, that is definitely not a solution :D – TechnoCore – 2015-08-24T23:45:00.973