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A client is connecting to three different Exchange Servers from within one Mail Profile within Outlook.
Is there a way to toggle a single account into Work Offline mode, or will clicking the Work Offline button affect all accounts?
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A client is connecting to three different Exchange Servers from within one Mail Profile within Outlook.
Is there a way to toggle a single account into Work Offline mode, or will clicking the Work Offline button affect all accounts?
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Clicking the "Work Offline" button affects all accounts. This is the application-wide setting.
This answers the part about the Work Offline button. Do you know if there is any (other) way to toggle a single account or is this a definitive answer that it isn't possible by any method? – fixer1234 – 2015-07-19T19:36:04.770
I'm pretty sure there are no other methods. – thims – 2015-07-20T15:18:09.110
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This is so frustrating. I had the same problem. Specifically that if one mailbox can't connect to, eg an IMAP server, it prevents you using all mailboxes because you can't turn off the constant prompts, and each prompt blocks the background synchronisations (both disk and network).
Warning!! This is risky, laborious, and should not be required. But after 8 days trying to migrate an offline IMAP account to a new server, it's the only method I know that works. This use case is specifically for migrating a mailbox to a new server if for some reason the existing server becomes unavailable.
To get the account online again, you need to create a new online account, then copy each folder back from the offline account to the new online account.
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There is a backwards way of doing it.
Do not save passwords.
Define a send / receive group for each mail account separately.
When you first open Outlook and see the box asking for password, click Work Offline button.
You will have to click Cancel on the Password Dialogue window about 4 times.
Then go to Send / Receive and choose the Send / Receive menu item for the account you want to work in.
It will download headers / messages, whatever you have set it to do.
Click the inbox folder for that account.
Click the Work Offline button to set yourself online.
It will immediately ask for the password for the other accounts.
Go to each inbox folder and click cancel on the password dialogue 4 times.
It will show Disconnected and you can go back to the inbox folder for the account you want to work with.
Bizarre, but seems to work.
The client is at a remote location, and is not technically proficient. And is the type of client who expects me to be calling him with a solution, not with a "try this... now try this..." :( – Branden – 2015-07-16T17:13:12.630
Do you have access to the multiple Exchange servers to try it yourself? – Steven – 2015-07-16T17:18:58.780
Unfortunately not. I realize that this is a messy configuration. Its a problem that I inherited when this client moved into the area. – Branden – 2015-07-16T17:25:49.200