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We have users who have more than one exchange account on their Outlook profiles, some are fine and do not get prompted for passwords and some do. Of course it has to affect the CEO!
We had the issue before with 2010 and it still is a problem with 2013.
We have tried various bodges and workarounds up until recently I was using this - http://www.codetwo.com/freeware/autologon/ to keep the boss happy but this seems to fail now and always ask for a password no matter what.
The setup is like this:
Outlook 2013 connected to Exchange 2010.
User logs on as google\joe.bloggs
mailbox #1 is joe.bloggs@google.com
mailbox #2 is joe.bloggs@microsoft.com
mailbox #3 is joe.bloggs@apple.com
They are separate companies but on the same Exchange, we have added unique identifiers as we cannot obviously have the same username more than once.
Mailbox #1 is google\joe.bloggs
Mailbox #2 is google\joe.bloggs.1
Mailbox #3 is google\joe.bloggs.2
So different email addresses but all 3 user accounts are located in the same Active Directory.
At this point I am so desperate for a fix as this crops up everyday and I am running out of ideas and excuses as to why this hasn't been fixed.
Any help would be appreciated or if something is not clear or doesn't make sense please let me know so I can do my best to reword it.
If you take one of the accounts which is faulting, remove all other accounts (so there is now only 1 faulty account), does the issue still persist? – Dave – 2015-05-18T12:15:47.063
So I did as you suggested and removed two accounts and left one account and it still pops up asking for a password. The credential manager doesn't seem to work either as that has the correct information saved for the accounts. – Jake – 2015-05-20T07:42:08.303
And last thing to try is, can you try this on a different machine - as you've probably guessed, due to your own efforts, all I can think of doing is eliminating other possibilities... – Dave – 2015-05-20T08:18:41.690
The person in question has both a laptop and desktop and the password problem exists on both, I will try setting up a fresh profile on a new laptop, thanks for your suggestion. – Jake – 2015-05-20T10:06:12.683
I would back up the Exchange account, delete it with fire, and re-create – Dave – 2015-05-20T13:50:52.853