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We've been debugging an issue all day and simply can't find the answer.
One employee's computer cant send email. All others are fine.
So far we've
- Started Outlook in safe mode
- repair/reinstall Office 2013
- clean boot
- removed/readded the account
- repaired the pst file
- uninstalled the AV (Kaspersky)
It worked for a few min after the AV uninstall, but not for long.
We've wireshared the SMTP traffic and see that after the server replies
354 End data with .
The client doesn't send data. 3 seconds later the client sends a RSET (which is ACKd by the server). Then 60 seconds later it sends a QUIT and hangs up, then reconnects and tries again.
We don't know what else to try :(
Slashterix
Posted 2015-04-16T22:39:44.603
Reputation: 113
1Are you connecting to an exchange server? – thilina R – 2015-04-16T22:44:58.887
Nope. Plesk server running Postfix and courier-imap. – Slashterix – 2015-04-16T22:46:32.007
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Did you try creating a new mail profile and setting up your account in the new profile? https://support.office.com/en-za/article/Create-a-new-e-mail-profile-456cda43-b439-4dd8-b28f-01939538e3ba?ui=en-US&rs=en-ZA&ad=ZA
– thilina R – 2015-04-16T22:47:21.030Did you check the user profile to see if it was set up correctly? Also the email server setup. – cliff2310 – 2015-04-16T22:56:02.350
Does turning off the Windows Firewall make a difference? – Sun – 2015-04-16T23:02:08.873
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Enable logging to see if it reveals anything which might help you figure this out - Outlook 2013, 2010, & 2007: Enable/Disable Logging. Also, check the Event Viewer for errors. Add what you find to your question.
– CharlieRB – 2015-04-17T12:28:43.003New profile seems to have fixed the issue! Thanks @slayernoah – Slashterix – 2015-04-17T18:02:00.890
If it comes back, we'll try the logging thing and check the event viewer @CharlieRB – Slashterix – 2015-04-17T18:02:27.913
@Slashterix Glad to know it helped. I have added the same as an answer. – thilina R – 2015-04-17T18:21:14.050