4
1
I am trying to install Symantec Endpoint Protection version 12 on Windows 7 64 bit, and during the installation it keeps failing and rolling back. I checked the log file, and the error code I'm getting is 1603.
Paul
Posted 2009-12-30T19:33:06.573
Reputation: 285
4
A co-worker found the solution. The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
Solution:
In the registry,
Find
HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData value=%APPDATA%
and change it to
HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData value=%USERPROFILE%\AppData\Roaming
Install SEP client again.
Paul
Posted 2009-12-30T19:33:06.573
Reputation: 285
What build of SEPP are you installing? – Dave M – 2009-12-30T19:53:40.963
File Version: 12.0.0.49974 – Paul – 2009-12-30T20:28:44.373