-1
My PC keeps changing from a bug check and I am clueless as to what caused it. And I am not sure of how to use DBG.
I have attached a minidump to this post. Hopefully some kindhearted soul would be able to me decipher this.
Allano
Posted 2015-03-20T02:08:16.290
Reputation: 1
0
You get a memory corruption (1 Bit) in the file win32k.sys. This causes the crash:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff96000260b94, Address of the instruction which caused the bugcheck
Arg3: ffffd00022fde440, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {AUSNAHME} Ung ltige Anweisung Es wurde versucht, eine ung ltige Anweisung auszuf hren.
FAULTING_IP:
win32k!vExpandAndCopyText+534
fffff960`00260b94 1e ???
CONTEXT: ffffd00022fde440 -- (.cxr 0xffffd00022fde440;r)
rax=ffffd00022fdefa0 rbx=0000000000000001 rcx=ffffd00022fdeff6
rdx=00000000fffffffd rsi=ffffd00022fdf95c rdi=fffff901447e9b60
rip=fffff96000260b94 rsp=ffffd00022fdee70 rbp=ffffd00022fdf3b0
r8=fffff90144055010 r9=0000000000000001 r10=fffff901447e9b60
r11=000000000000000a r12=0000000000000000 r13=ffffd00022fdfcc8
r14=000000000000000a r15=fffff901447e9b60
iopl=0 nv up ei ng nz ac po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210296
win32k!vExpandAndCopyText+0x534:
fffff960`00260b94 1e ???
Last set context:
rax=ffffd00022fdefa0 rbx=0000000000000001 rcx=ffffd00022fdeff6
rdx=00000000fffffffd rsi=ffffd00022fdf95c rdi=fffff901447e9b60
rip=fffff96000260b94 rsp=ffffd00022fdee70 rbp=ffffd00022fdf3b0
r8=fffff90144055010 r9=0000000000000001 r10=fffff901447e9b60
r11=000000000000000a r12=0000000000000000 r13=ffffd00022fdfcc8
r14=000000000000000a r15=fffff901447e9b60
iopl=0 nv up ei ng nz ac po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210296
win32k!vExpandAndCopyText+0x534:
fffff960`00260b94 1e ???
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: CODE_CORRUPTION
BUGCHECK_STR: 0x3B
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff9600026011f to fffff96000260b94
STACK_TEXT:
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!KiDispatchException
nt!KiExceptionDispatch
nt!KiInvalidOpcodeFault
win32k!vExpandAndCopyText
win32k!EngTextOut
win32k!GreExtTextOutWLocked
win32k!GreExtTextOutWInternal
win32k!NtGdiExtTextOutW
nt!KiSystemServiceCopyEnd
CHKIMG_EXTENSION: !chkimg -lo 50 -d !win32k
fffff96000260b8e - win32k!vExpandAndCopyText+52e
[ b9:b1 ]
1 error : !win32k (fffff96000260b8e)
MODULE_NAME: memory_corruption
IMAGE_NAME: memory_corruption
FOLLOWUP_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MEMORY_CORRUPTOR: ONE_BIT
STACK_COMMAND: .cxr 0xffffd00022fde440 ; kb
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
First, check your RAM for errors (with memtest86+ or a different tool). If this is fine, run chkdsk C: /f to detect HDD issues and if this is fine, run sfc /scannow to detect damaged files. If sfc can't fix damages, run DISM to fix them:
DISM /Online /Cleanup-Image /RestoreHealth
If all is fine, your G Skill Intl F3-1600C9-8GXM RAM may not be compatible with your ASUS H97-PRO GAMER motherboard or the RAM timings are bad.
magicandre1981
Posted 2015-03-20T02:08:16.290
Reputation: 86 560
0
I replaced one of piece of RAM and there were no more issues since.
Thanks for the replies :)
Allano
Posted 2015-03-20T02:08:16.290
Reputation: 1
Thanks for the tip. I will try this and see if it works. I made some changes on BIOS and did not get any crashes recently. – Allano – 2015-03-23T02:14:30.753