Is there a way to natively share screens in Windows 7?

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I'm wondering if there's a setting or application in Windows 7 (Enterprise edition with full admin account and permissions) to initiate a screen sharing session?

I was hired to be an IT Admin for a branch office, but the IT department is located in another city. I am the only person in the local branch supporting a mostly illiterate user base, and would like to remote into their machines without booting them out of their user profiles and share their desktops so both of us can see what's happening. I also need to share control of the mouse with them.

Thanks for reading!

I found the solution!

In Windows Remote Assistance, there's an option to remote into a user's computer and share screen + input devices.To view their screen, click on "help someone who has a computer problem", select the "advanced connection option for help desk", type in the computer name or IP address and tell the user to accept the incoming connection. Share control by choosing the "Request Control" option at the top left corner. Tell them to click yes (or okay or whatever). Yay!

TheTechInYourCloset

Posted 2015-03-18T04:40:09.487

Reputation: 1

Please add the solution as an answer and then, please mark it as accepted. That way others will see that your question was answered (by yourself) :) – Alfabravo – 2018-11-08T15:19:29.567

Answers

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Windows Remote Assistance is designed for exactly this scenario. It allows both the local console user and a remote user to share the screen, as well as input devices. It requires that the local user (the person you're supporting) initiate the session by sending an invitation to the remote user (you). See this article for a step-by-step guide from the user's perspective.

dartonw

Posted 2015-03-18T04:40:09.487

Reputation: 213

I wasn't entirely clear when asking my question. I want to initiate from my side without an invitation from the user. They're super computer illiterate, to the point where some of them don't fully grasp the difference between their monitors and workstations. Thank you for taking the time to respond and read my question! – TheTechInYourCloset – 2015-03-18T05:21:06.110

You can't share the screen and mouse using standard RDP initiated remotely (i.e. by you) unless the machine you're connecting to runs a Windows server OS. – dartonw – 2015-03-18T05:24:39.827

Is there maybe a third party application I could try that would allow me to interact with the user while sharing our screens and input devices? – TheTechInYourCloset – 2015-03-18T05:29:17.707

Sure, things like TeamViewer and Citrix products. Why won't remote assistance meet your requirements? It does allow screen and input sharing, it just has to be initiated by the person sitting at the computer you're connecting to. It's easy enough to walk them through sending you an invite in the initial contact. Check the second link. – dartonw – 2015-03-18T05:32:25.523

I'm walking a tight-rope in terms of time; I just started Monday and already am overwhelmed with putting out small fires. I spent half an hour on Monday trying to explain how to configure a dual-monitor set up before giving up and doing it myself (in about 2 minutes). I'm there for only 3 to 4 hours a day and had to dedicate 2 of those hours alone to re-imaging workstations and laptops. They haven't had anyone physically there in 2 months, so there's a massive backlog of things to tackle. – TheTechInYourCloset – 2015-03-18T05:55:00.047

By the way, thanks again for taking your time answering me. I appreciate it. – TheTechInYourCloset – 2015-03-18T05:59:08.900

http://windows.microsoft.com/en-us/windows/get-help-windows-remote-assistance#1TC=windows-7 has a pretty lucid, step by step guide under "To request help by using an invitation file" so I would add some cropped screen shots then add some colored arrows, print them, and provide them to the lusers to have them tape them under folks' keyboards. Experience has shown any other tool will take much more of your limited time to set up. – K7AAY – 2015-03-18T06:38:09.740

Asked: 2015-03-18T04:40:09.487

Viewed: 6 833 times

Active: 2018-11-27T03:31:30.360