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My girlfriend asked me for help with her computer; Windows 7 64-bit. She is not able to view or use anything that requires a Java plugin. I figured it would be a fairly simply fix, however, I was proven wrong on that matter. Here is what I know and any help would be appreciated.
- Tried multiple browsers to no avail. IE/Firefox/Chrome all didn’t work.
- Tried uninstalling via control panel, deleting any files on C: with Java association didn't work
- Tried typing chrome://plugins into chrome browser and enabling it didn’t work.
- Tried navigating to Java control panel to play/fix the settings didn’t work.
I am getting the unresponsive pages error and nothing will load. I even went directly to the Java website tried a clean install, verifying my version, removing old version and they all failed. I know it's not much technical information to work from but any help would be greatly appreciated.
1You mention Java and JavaScript. Which is it? I doubt it’s JavaScript since that does not require a special download. Editing your post to clarify, but please confirm that you are indeed having Java problems. – JakeGould – 2015-02-19T03:45:47.840
Does your chrome://plugins page list Java as one of the plugins? – Muhammad Usman – 2015-02-19T03:47:41.230
@JakeGould: Yes I think I mean just Java. Honestly, I'm not certain of the difference and if you know how I may confirm this, I would gladly do so for you. Thanks for the post edit by the way, I will follow suit in the future! – Dustin11h3 – 2015-02-21T04:22:14.210
@MuhammadUsman: Yes the plugin page lists Java as a plugin. I will be trying David's suggestion the next time I see her and will post my findings. Thank you for the help. – Dustin11h3 – 2015-02-21T04:23:00.203
@MuhammadUsman See my comment to Dave below. – Dustin11h3 – 2015-02-22T04:54:25.973