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We have email to salesforce setup but sometimes we get emails arriving to different channels. If we forward them everything gets screwed up as we have the wrong message header.
So what we have tried is to set up a shared mailbox for emails to be moved to and then set up a transport rule to redirectmessageto the email to salesforce address.
This doesn't work as all the triggers in OWA exchange settings depend on the recipient or the sender rather than the message being located in a particular folder.
So love some ideas for a quick fix for this. Can it be done in powershell We should only have the problem for 4 weeks until the new message routing system makes it go away :) [i hope]
Denis Oakley
Posted 2015-02-13T10:06:15.370
Reputation: 101
Do you accept the server-side solution only? Or it is acceptable to use redirect on client (Outlook)? – thims – 2015-02-13T12:02:11.067
Redirect on client is ok. – Denis Oakley – 2015-02-14T03:04:34.077
One more question: by "wrong message header" you mean that you have different "From" or what? – thims – 2015-02-15T13:58:18.223
Yes.The SF code works on the from. If that doesn't match that of the original sender then I have a problem. We also use the original time stamp. – Denis Oakley – 2015-02-16T03:55:34.677