Remote Support (Remote Desktop) Possible From Overseas?

Question

bit of an unusual question here -

I am a desktop support professional located in the US, whose clients are all in the US or Canada. Essentially my job entails taking remote control of PCs and performing repairs through Logmein Rescue.

I'm considering making a move to mainland Asia and was wondering if it would be realistically possible to do my job from that location, latency wise.

Essentially what I'm worried about is the lag being so high my pace will slow to a crawl or my sessions will drop out.

Considering I'm using a fast (20mb+) connection with low latency, do you think it will be possible to effectively remote control a US PC from Asia?

Answer 1

I would say 'it really depends'.

'Asia' is a huge place, and quality of internet access is highly dependant on where you are, who your ISP is and how you're routed.

There's a few things I'd consider.

There's a cottage industry of scammers in india who do this as a business so clearly its doable.

If you're in china, stuff occationally gets blocked by the GFW - though I've never heard of it happening with logmein.

At the end of the day? Talk to locals. Maybe get someone who lives in your new city to let you know what its like. Maybe tip him for connecting to your system, and working on it to see what its like from the customer side.