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I have Outlook 2013 connected to my HP e-mail address and a Microsoft account with which I log into my computer (my Microsoft account uses my same hp e-mail address). But my lock screen does not show me e-mail notifications. I know only the new apps can show notifications and the old desktop apps, like Outlook, cannot, but the Mail app seems to be not running, on the Start screen it is just an icon, pretty inactive, so I thought it just isn't hooked to my Outlook. When I open Mail it prompts me to add an e-mail account, but when I enter my credentials it just says that this e-mail is already added. There are no other options whatsoever. I just want my lock screen to display e-mail notifications, but i don't know how.
I've already checked "PC settings" > Personalisation > Lock screen, the mail notification is turned on.
Basically I want to know how to connect my Outlook HP.com account to the Mail app, when it tells me that it is already added, but it is neither displayed nor functioning.
As far as I know, only Modern/Metro apps (like Mail) can show notifications on the lock screen. Desktop apps like Outlook 2013 cannot. You'll need to set up your email account in the Mail app so it can check for new emails and show notifications. Are you logging into Windows with a Microsoft account, or a local account? Are you using Outlook.com/Hotmail or another email provider? What accounts are already set up in the Mail app (Win+C, Settings -> Accounts)? – Indrek – 2015-01-22T10:09:46.233
@Indrek, edited question to clarify. But Win+C > Settings > Accounts only shows me the User Accounts (unless I am doing something wrong?) – mathgenius – 2015-01-22T10:27:51.463
Looks like you're going to PC Settings. Make sure to press Win+C while in the Mail app. The settings should open in a sidebar on the right-hand side, not take you out of the Mail app. – Indrek – 2015-01-22T10:37:01.723
@Indrek, oh, ok, thanks, didn't realise i could do that. I saw my account listed there and also the "sync email" checkbox, it was unchecked, so i checked it and set all the settings to update email and etc. I tried receiving a test e-mail but it didn't show up on the lock screen, i don't even see the envelope icon at all, it did not download my old emails, but i just set it to do so every 15 mins, instead of "when they arrive" to see if it will work. – mathgenius – 2015-01-22T12:53:36.270
Check that the "Show email notifications" option is set to "All email". I think by default it's "Only from favourites". As for downloading older email, check what the "Download email from" option is set to. – Indrek – 2015-01-22T12:57:17.460
@Indrek, yes the notifications are already set to "all email" and i set the "download email from" to any time, i even set the "download new email" to "manual" in the hopes that a magical "download now" button will appear so i can click it, but alas it did not and i reverted it back to "as new items arrive". Still no notifications on lock screen. – mathgenius – 2015-01-22T13:34:59.307
To manually download new messages, right-click anywhere in the app (or click on the "..." at the bottom right) to expand the app bar, then click More -> Sync. Alternatively, just hit F5 like you would in a browser. Anyway, does the Mail app actually download new emails? If yes, how long are you waiting to see if something shows up on the lock screen? "As items arrive" means the app uses push notifications, which should be pretty much instant, but there may be a limit to how often the app can update the lock screen. – Indrek – 2015-01-22T13:41:16.097
Let us continue this discussion in chat.
– mathgenius – 2015-01-22T14:33:15.957testing, testing, @Indrek, 1, 2, 3 – mathgenius – 2015-01-26T07:10:42.237
Sorry for not responding earlier. I think we should keep the discussion here, that way it's easier for others to chime in and maybe offer a solution. Also, I'm afraid I've little time to actively participate in a chat. We can always clean up the comment thread later if we find a solution or at least manage to narrow down the problem. – Indrek – 2015-01-26T08:04:45.830
@Indrek, oh, ok, no worries, I just thought you might have not seen my update, you can write whenever you want to, don't feel obliged in any way, you are already doing a lot by helping me. :D so, my update was that I just told it to sync, and it did, even though it is set to download email from any date it did not download a single email. It took a couple of seconds to sync. – mathgenius – 2015-01-26T12:32:45.183