Mouse not working in remote desktop connection

I am connecting from a work computer running Windows 7 Enterprise to my home computer running Windows 8.1 Pro. I am able to connect and the keyboard works just fine, but the mouse is not visible or usable in the remote system. Any ideas?

Aerozeek

Posted 2014-12-17T15:30:27.960

Reputation: 111

Just to make sure: Are you using Windows' Remote Desktop to connect, or some other program (LogmeIn, Teamviewer, etc.)? – Ƭᴇcʜιᴇ007 – 2014-12-17T15:35:30.927

@Ƭᴇcʜιᴇ007 I am using Remote Desktop, the client that comes with Windows. Thank you! – Aerozeek – 2014-12-17T15:42:18.067

Any "mouse helper" type utilities running on the Windows 8.1 machine? – Ƭᴇcʜιᴇ007 – 2014-12-17T15:43:34.420

@Ƭᴇcʜιᴇ007 Not really. That's why I'm wondering what could it be, for I know MS has released hotfixes for these kind of issues before. – Aerozeek – 2014-12-17T15:55:30.927

Well I RDP from my Windows 7 machine to Windows 8.1 plenty, and my mouse always works. ;) Perhaps disable all 3rd party start-ups and services on the Win8.1 host and see if you can then connect? – Ƭᴇcʜιᴇ007 – 2014-12-17T15:58:14.833

@Ƭᴇcʜιᴇ007 I' ll try that. Thanks. – Aerozeek – 2014-12-17T16:02:31.490

Answers

Probably any of the below suggestions would help you to resolve this case:

Ensure, you Remote Desktop Connection > Local Resources settings are configured properly (Windows+r > mstsc > Local Resources tab).
Unplug and plug it back
Do a system restart of both the machine
Isolate the issue by remote from another machine and check the functionality of the mouse
Uninstall and Install the vendor's recent driver of the mouse

Hope this helps

vembutech

Posted 2014-12-17T15:30:27.960

Reputation: 5 693

Thank you @vembutech. I'll try those things and update the thread. – Aerozeek – 2014-12-18T14:16:50.927

@Aerozeek, Have you tried the steps?. What is your results? – vembutech – 2014-12-22T21:44:10.717

The problem solved by itself (!). I don't recall doing anything to fix the issue but the next time I tried it worked. Thank you, though. – Aerozeek – 2015-01-09T19:00:41.460

The first solution is to connect a mouse in the remote computer.Usually this solves it.

However if you cannot or do not want to, you can try this: When you open a remote desktop window you can see the grey-green message saying that your desktop is being shared. Starting from the bottom of your screen try to aim with the mouse pointer to this message box. If you click inside the box, keep the button down and drag the box to another place in the screen, then the pointer will reappear.

yiannis

Posted 2014-12-17T15:30:27.960

Reputation: 1

Chrome Remote Desktop is a free Chrome plugin. It could help you troubleshoot the issue even if you don't want to use it instead.

Sonny

Posted 2014-12-17T15:30:27.960

Reputation: 535

_{Even though OP's issue resolved itself, I'll leave this behind for others, like me, that come along with the issue.}
Being unable to see the mouse you may have to get creative with your keyboard (using tab et cetera to get around), I've had this issue connecting to Windows Server 2012 (basically server of Win8).

If your issue is the same all you have to do is disable the pointer shadow (skip to Alternative, you could type Mouse, should be easier)

Other than that suggestion, looking online, people seemed to have had luck by disallowing themes to change mouse pointers.

Hashbrown

Posted 2014-12-17T15:30:27.960

Reputation: 1 720