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I have bought a new computer 2 months ago. Computer performance has continuously gone down until a point that Windows7 freezes a lot with the light that indicates the disk usage fixed and turned on. I have another partition with Ubuntu. Ubuntu works fine except when transferring big files from a place to another. Although I have guarantee for my hard-drive and my computer, I do not know if I should use it. I do not know how to read the results of the SMART test:
martctl 6.2 2013-07-26 r3841 [x86_64-linux-3.13.0-37-generic] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Blue (SATA 6Gb/s)
Device Model: WDC WD10EZEX-00KUWA0
Serial Number: WD-WCC1S4859529
LU WWN Device Id: 5 0014ee 2b35d3217
Firmware Version: 15.01H15
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sun Oct 19 14:43:48 2014 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x85) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 118) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: (11280) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 124) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x30b5) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 197 197 051 Pre-fail Always - 7949
3 Spin_Up_Time 0x0027 184 175 021 Pre-fail Always - 1766
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 207
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 825
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 207
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 25
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 181
194 Temperature_Celsius 0x0022 109 100 000 Old_age Always - 34
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 19
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 8
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 8
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed: read failure 60% 825 50304
# 2 Short offline Completed: read failure 60% 824 50304
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Is the hard-disk damaged? Or Windows freezes because of another problem?
1Its not a software problem. So that means its a hardware problem. When you say you purchased a "new computer" was it a used computer that is simply new to you or an actual new computer? Because the data you have provided indicates the HDD was NOT NEW. Infact based on the model number its not possible it was a new hdd because the hdd isn't even supported by West Digital. – Ramhound – 2014-10-19T12:51:34.227
1It was a new computer with a "recertified hard-drive". – user2979409 – 2014-10-19T12:53:14.087
1You have just answered your own question. Replace the HDD. – Ramhound – 2014-10-19T12:54:14.773
I must be missing something. From the report: SMART overall-health self-assessment test result: PASSED. The system slowing down and Windows freezing is not something that would point me to the hard disk. There are all kinds of more likely explanations, starting with corruption or malware. – fixer1234 – 2014-10-19T16:58:13.450
1WD recertified drives only have a six-month warranty. WD will repair or replace your drive with a warranty of the same expiration date (date not length). Get an RMA number and send in your drive with a printout of the SMART output (a long/extended test is best). – sawdust – 2014-10-20T00:28:55.793