Can't send mail with Apple Mail with Outlook.com due to SMTP

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To preface, I know for a fact that the password I am using is correct as per outlook.com's instructions and every tutorial I can get my hands on. It should be my password I use to enter the account, and IMAP is working beautifully. If it matters, I'm running Mavericks.

I get the following issue when I connect my outlook.com/live.com account with the Apple Mail app:

An error occurred while sending this message using the SMTP server “(null)”

It's the most vague error message I could get, next to:

"Trying to log in to this SMTP account failed. Verify that the username and password are correct."

The logs show this though:

WROTE Aug 30 14:45:10.421 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp-mail.outlook.com -- port:587 -- socket:0x6080008c9ca0 -- thread:0x608001467540
AUTH PLAIN  (*** 64 bytes hidden ***)

My theory was a TLS issue, but it seems that it is using it according to the logs despite my inability to select it in the app.

doge

Posted 2014-08-30T22:02:02.840

Reputation: 1

Answers

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These are the settings I use to achieve the same thing...

smtp.outlook.com, with SSL
port: 587 authentication: Password
user name: full email address
TLS cert: None

If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]

Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.

setup screen 1

setup screen 2

setup screen 3

Tetsujin

Posted 2014-08-30T22:02:02.840

Reputation: 22 456

Is that a comment, or a suggested set of settings? – Journeyman Geek – 2014-08-31T09:55:59.370

it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it – Tetsujin – 2014-08-31T09:58:37.907

1Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too – Journeyman Geek – 2014-08-31T11:24:59.633

Added. Hope it's still useful with that much info blurred out. – Tetsujin – 2014-08-31T11:48:06.603

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It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.

Tim

Posted 2014-08-30T22:02:02.840

Reputation: 1

Can you clarify what setting to save? It sounds like your instructions don't change anything. – fixer1234 – 2015-01-30T05:50:45.107