Chrome is unable to connect to the Internet

I'm getting the error code: DNS_PROBE_FINISHED_NO_INTERNET in Google Chrome. The thing is, I have a working internet connection. I am posting this using that connection, using Internet Explorer. It's only Chrome doing this.

What happened was my laptop was refusing to go to sleep mode, so it ended up running out of battery power. I charged it, and when I subsequently booted the computer, Chrome stopped working. I don't see the connection...

I added Firewall rules (inbound/outbound) to allow Chrome to connect...so unless I'm missing something.

UPDATE: Chrome portable is working for me...just not the regular chrome.

UPDATE 2 Now I realize it had to do with Covenant Eyes which I have installed. See the accepted answer

robev

Posted 2014-08-28T21:00:30.183

Reputation: 169

1Firefox also works. It's only Chrome – robev – 2014-09-04T10:40:19.410

Duplicate question with better details – crazypotato – 2014-09-04T10:52:40.247

I asked my question first, although yes he has more details. – robev – 2014-09-04T11:04:28.423

http://superuser.com/questions/203674/how-to-clear-flush-the-dns-cache-in-google-chrome – crazypotato – 2014-09-04T21:12:37.570

Following the answers in that question did nothing for me. The dns page has the following error: error: -137 (ERR_NAME_RESOLUTION_FAILED) – robev – 2014-09-05T09:59:02.483

You should check whole PC for malware for example with Malwarebytes Anti-Malware or another software.

– crazypotato – 2014-09-05T11:36:25.877

My computer is clean. Like I said it started after a computer crash from lack of battery power. – robev – 2014-09-06T18:15:03.537

Your issue might be the same as what it is appearing like here: Chrome can't connect to internet (but other browsers can)

– 287352 – 2014-09-16T20:36:19.147

@robev So can we assume based on your choice of Accepted Answer that you have Covenant Eyes? If so, it would be helpful to add that to your question. Even though you may not have been aware of its relevance initially, it would be helpful for other users to see that mentioned. – I say Reinstate Monica – 2017-05-16T17:49:35.390

Answers

The problem is likely related to Chrome and a black list service that is new and apparently not ready. The blacklist service (wrongly) blocks some dll's, most common being one that is used by an internet filtering software called Covenant Eyes. According to Covenant Eyes customer support, the problem only exists on versions 4.5.3 and earlier. Upgrading to version 5, which requires a full uninstall of the previous version, will fix the issue.

There is a workaround that involves a simple registry edit. This is useful if you cannot upgrade Covenant Eyes for some reason or your issue is related to the Chrome blacklist service, but not Covenant Eyes.

Change registry value HKEY_CURRENT_USER\Software\Google\Chrome\BLBeacon\state from 1 to 0.

The registry edit workaround has mixed reviews on this page. Some say it works, but reverts back after closing Chrome. Others report that it works perfectly and they can close Chrome and it will not revert. The reason is not clear, but most with the Covenant Eyes issue are reporting that it is working perfectly for them. A few users without the Covenant Eyes issue have reported that the registry edit worked for them as well.

I have personally tried the Regedit option and it worked and has not reverted after five days of heavy use. I have not tried upgrading Covenant Eyes. I will try that on a different computer without making the registry edit and report back.
How to use the registry editor. Be cautious when using the registry editor. If you don't know what you are doing you can really mess up your computer.

287352

Posted 2014-08-28T21:00:30.183

Reputation: 748

On Sep. 24th, I had to redo the regedit option for the first time, but on all my computers. Chrome must have had a minor background update that switched the registry value back to 1. I still have not upgraded Covenant Eyes. – 287352 – 2014-09-26T17:45:45.043

It is now January, I have still not upgraded Covenant Eyes. I've not had any problems since. – 287352 – 2015-01-09T23:48:43.370

Almost a year later and I've switched to FireFox for other reasons. Chrome does still seem to work, when I do use it, however. Covenant Eyes is not updated still. – 287352 – 2015-07-28T03:24:52.710

I've now switched back to Chrome and Covenant Eyes version 4.5.3 has not given me any problems. Chrome: Version 48.0.2564.97 m (64-bit) Windows 7 – 287352 – 2016-02-02T18:52:42.250

1Just ran into this with Chrome v58.0.3029.96 and Covenant Eyes v7.2.11. Registry fixed worked and (so far) has survived multiple starts of Chrome. – I say Reinstate Monica – 2017-05-16T17:46:54.270

Please check this url https://productforums.google.com/forum/#!topic/chrome/dCaJWaki0c4 There seems to be a solution for your issue

Excerpt from that thread:

Solved:

cmd (as administrator) -> netsh winsock reset

probably winsocket catalogue was corrupted

itsmeremz

Posted 2014-08-28T21:00:30.183

Reputation: 11

I tried this also, and it still didn't work. – robev – 2014-08-29T12:42:49.220

Worked for me. And I didn't have to reboot also. – Anonymous Person – 2016-08-28T15:25:42.793

Norton 360 Premier Edition has caused me problems in the past and I just had it happen again. Turned off Smart Firewall and Chrome started working. So I turned it back on and Chrome wouldn't work. Went to Programs in Norton and enabled Google Chrome and it works fine now.

Don Stegall

Posted 2014-08-28T21:00:30.183

Reputation: 11

This shows you how to fix a fairly common problem that people on Windows 7, 8 and 8.1 and Windows 10 are having.

It involves your PC having a secure internet connection, but some of your browsers (e.g. Chrome, Firefox) won't work, and you cannot access the internet via these browsers.

There are 2 different solutions. The first one is the most common fix, and the second is a more rare issue.

Solution 1

Commands:

Start> Find or Search> Type " cmd"> Right click the CMD Icon> Select "Run as Admin..">
Copy & Paste and enter each of the following commands one at the time, then type EXIT > Enter > Restart Computer.
1. netsh winsock reset catalog
2. netsh int ip reset reset.log hit

Solution 2

DNS Check Website: https://dnscheck.pingdom.com/

Local Services

Posted 2014-08-28T21:00:30.183

Reputation: 1

I tried the options above but they didn't work. I had also noticed that IE had slowed down a bit. Then I remembered that there were several security patches to Microsoft Office that I recently installed and since nothing else worked, I uninstalled them. Since they were all done on the same date they were easy to find. It took awhile since there were a lot but once I removed them and rebooted, Chrome magically started working again and IE went back to its old speed again.

AJC

Posted 2014-08-28T21:00:30.183

Reputation: 1

We found that mostly the people in our team who had VirtualBox installed on their machines were facing this problem i.e. they were able to connect to internet through other browsers but not through Chrome. So, if you have also installed VirtualBox at some point of time, it is worth checking the settings mentioned below. it could be one of the causes of the issue. Solution: Disabling the VirtualBox-Host-Only Network adapter worked for the team. It can be found at: Control Panel -> Network and Internet -> Network Connections enter image description here

Nik

Posted 2014-08-28T21:00:30.183

Reputation: 1

1He does not mention VirtualBox, how do you assume he is using it? – davidbaumann – 2019-02-19T06:24:59.603

The issue may be with your DNS cache. Try running ipconfig /flushdns from the Windows command prompt. If you have the UAC enabled, you may need an elevated command prompt session (right click on cmd.exe and select "Run as Administrator")

lzam

Posted 2014-08-28T21:00:30.183

Reputation: 1 364

I've tried that, didn't do anything. Or do I need to do it and reboot? – robev – 2014-08-29T12:05:29.723

1You shouldn't need to reboot. If flushing the dns cache didn't work, it probably isn't the problem after all. – lzam – 2014-08-29T12:17:41.050

-1

I suddenly had this problem and I realised that I had a WIRED internet connection AND a WIRELESS connection active and it seemed to be causing Chrome not to connect. Turned the WiFi off and it started working straight away!

Hope that helps someone!

Scott

Posted 2014-08-28T21:00:30.183

Reputation: 1