plugged in, not charging

Question

My acer aspire r7 won't charge and it states "plugged in, not charging." Looks like this is a fairly common problem people are having. I have tried many suggested solutions that I I found researching and nothing has worked yet.

There is the "12 step" solution which seems promising:

1. Disconnect AC adapter
2. Shutdown Windows 8
3. Remove battery
4. Connect AC Adapter
5. Power on the laptop
6. Open the Control Panel and select Device Manager
7. Under the Batteries category, right-click all instances of Microsoft ACPI Compliant Control Method Battery , and select Uninstall, even if you have only one (I had two, as shown in figure 1 below)
8. Shutdown
9. Disconnect AC adapter
10. Insert battery
11. Connect AC adapter
12. Power on the laptop

The problem for me with this solution is step 3 which requires you to remove battery and my laptop has an internal battery. I tried doing all the other steps and no luck. Any suggestions would be very much appreciated. Thanks so much, Abbi

Answer 1

Try to

• discharge your battery completely in BIOS (because most OS will shutdown on critical battery level).
• Then remove battery, unplug cable and push your power button for a few seconds to get all voltage out.
• Plug in your cable and hold power button 30 seconds.
• Put in battery and look if it works now

Answer 2

It's possible that the pin in the charging port could be broken or simply not receiving electricity. Don't be afraid to take a screwdriver to your computer but take precautions.