1
1
We recently bought 3 Asus N56VB-S4016H laptops, and although the specs are great for the price it costs, we are experiencing similar issues on all 3 of the devices.
After startup, a cold boot or from hibernate, the average disk response time (as indicated by the Windows 8 task manager) jumps very high, basically making the system unresponsive for minutes after boot.
The system is in the status is was bought in (unmodified), except I disabled a lot of the default programs, unstalled some others, deactived some services, etc. General disabling of stuff I don't need and just consume processing power.
When I say high response times I'm talking of response times between the 10 and 60 seconds. Doing some reading online, this seems to almost always be a result of faulty hardware. Maybe the laptops we received contain a faulty batch of HDDs or MOBOs. Besides the disk issues, everything else is speedy. Both the CPU and GPU are working well.
Because the previous RMA request we made on the same laptop (broken touchpad, kinda unrelated) caused us to wait for months before the laptop was available for working again, I want to make sure it is a hardware issue that RMA could resolve. Otherwise we'll be without a laptop for possibly months without any resolution to the problem.
Are there any ways to exactly diagnose the problems, and to see if we can take it up with the manufacturer?
1Thanks for the answer. I understand reads/writes will be slower with a slower drive, but the access time of 10 to 60 seconds, while reading speeds being at 300kb to 1MB/s aren't explained by simply having a HDD of 5.4K RPM. I have a 5.4K RPM drive in my main desktop, and it has very low access times, and high reading speeds. Of course it's not as fast as my primary disk which is a Samsung 840 EVO, but it's still not suffering from these issues. – Aidiakapi – 2014-08-30T18:33:14.970