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I am trying to assist a friend in viewing her old emails through Microsoft Outlook version 14 (32 bit). This version of outlook is part of Microsoft Office Professional Plus 2010. She wants to be able to see the emails which were sent and received prior to setting up Outlook on the new machine.
Her previous machine is no longer able to start up, so I cannot copy the .pst file with the email data over to the new laptop.
However, the e-mails are still visible on the Virgin Media webmail. I have suggested that she use the webmail permenantly and avoid Outlook, but she has rejected this possibility.
When looking through solutions to similar problems on the internet, I found a suggestion that the .pst file should be deleted/moved to a different directory and then send/receive performed again. This caused no e-mails to be shown instead.
Is there a way of seeing the old e-mails on Outlook?
If the emails don't exist on the server, and you cannot retrieve the file which contains the emails, then what you want isn't possible. If you deleted the .pst file then the emails are gone. – Ramhound – 2014-07-20T20:12:03.330
As they can still be accessed on the Virgin Media webmail, the e-mails are not 'gone'. Is there no way they can be imported into outlook from there? – Sepia – 2014-07-20T20:15:08.967