Laptop hangs before sleeping, hibernating or shutting down

0

I installed a new Samsung EVO 840 SSD on my Asus K53SD laptop. Now the laptop hangs when it tries to go into sleep mode. I have to force a shutdown to get back into Windows.

I have installed all applicable drivers. (Updating or installing Asus drivers as well). I have also updated the BIOS firmware recommended by Asus. Using Samsung Magician I have optimized and enabled all recommended options. At first I thought it was hanging in sleep mode because the monitor turns off, but the fans continue running and the light on the power button stays on. I am currently running Windows 8.1.

If it helps I am using Sleep Mode S3. I'm not sure what other information to provide, but if more is needed I'll put it up.

UPDATE: When running powercfg -requests I get the following:

SYSTEM:
[DRIVER] \FileSystem\srvnet
An active remote client has recently sent requests to this machine.


UPDATE 2: After refreshing Windows with the installation media I now have no errors with chkdsk or sfc /scannow. I also show 'None' on everything with powercfg -requests.

I still get the following when running a powercfg /energy:

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
  • I have now checked to make sure no drivers are installed incorrectly and checked to make sure no devices are set to keep the computer awake.
  • I have checked to make sure I am not in a HomeGroup (I saw that as an issue in some threads.

UPDATE 3: I have noticed that the only power related function that actually works "intermittently" is restart. So Sleep, Hibernate and "fast startup," and cold shut down all fail. It almost seems like any attempt to store data right before doing something power related freezes the computer.

I am completely stumped at this point.

Shattuck

Posted 2014-06-16T21:36:52.710

Reputation: 121

FWIW I also have an 840 EVO, with RAPID enabled, on a ThinkPad T520 with no issues. If you remove Samsung Magician from your startup application list then reboot (or kill the application before sleeping), does the problem stop? Are there any ACPI-related messages, or other suspicious messages or warnings in your event logs (Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs -> System, and check Application as well)? – Jason C – 2014-06-16T22:36:34.400

I don't see any messages related to ACPI and disabling (and killing) the Samsung Magician didn't seem to help. One odd thing I noticed is that if I put it in sleep mode (even though fans stay on), then turn it off holding the power button I can turn it on and it starts as if 'waking up'. – Shattuck – 2014-06-16T22:45:30.177

Do you have a restore point / backup of your machine prior to installing all the new drivers that you can return to? Can you downgrade to your previous BIOS version? What BIOS / driver updates / new drivers did you install? It seems far more likely that it's related to one of the driver or BIOS updates than the new hard drive or Magician. – Jason C – 2014-06-16T23:26:58.707

I have restored from earlier points before the drivers with no luck. I have not tried downgrading the BIOS yet. I am using BIOS 208 from http://support.asus.com/download.aspx?SLanguage=en&m=K53SD&os=30

– Shattuck – 2014-06-16T23:54:23.793

Downgrading to 204 doesn't help. – Shattuck – 2014-06-17T00:15:49.520

Have you tried reactivating hibernation mode (shouldn't be connected but you never know, and you mentioned you did all the optimizations, although - incidentally - you should leave this enabled on laptops)? Is it possible to try your previous drive in the machine? Or maybe you got a lemon? If you feel you've exhausted all other options you could try contacting the vendor for a replacement. The EVO series has a lot of reviews on Amazon and Newegg and there are very, very few reports of faulty devices, but you never know. You could also try contacting ASUS to see if they have known issues. – Jason C – 2014-06-17T00:29:50.637

Also, not sure how you migrated your data from your old drive, and this may be a silly suggestion but perhaps it's worth a chkdsk to make sure there are no filesystem errors, then an sfc /scannow to make sure there are no corrupt system files. A long shot, perhaps, but easy to check. (Off-topic, pro-tip: if you migrated your old drive by cloning a sector-by-sector image of it to your new drive, run the "performance optimization" in Magician to force a TRIM of unused space.) – Jason C – 2014-06-17T00:32:25.207

Thank you for the tips, I actually opted to not migrate any data. I wanted a fresh install (I am a programmer and get a kick out of optimizing my environment setup). I'll check unto the reviews of faulty drives and run those commands. I'll let you know if I have any luck. – Shattuck – 2014-06-17T00:35:44.347

I just found one report of Samsung Magician explicitly messing around with sleep mode (http://forums.anandtech.com/showthread.php?t=2308308). It's a relatively old (as far as technology goes) thread and I'm not sure what drive series it applied to, or if the description of the behavior even matches what you are seeing, but that's another potential course of investigation. I've never experienced or heard of any other problems like that. You could also give Samsung support a call, though (has to be a phone call, they have no email/chat support for storage devices, don't waste your time looking).

– Jason C – 2014-06-17T00:38:56.107

I'll give a call a try. chkdsk returned no errors, but sfc /scannow did show some corruption. – Shattuck – 2014-06-17T00:49:17.947

Answers

1

I have finally solved the issue! I tested the following with no luck:

  • Cloning my drive to another to test if I had a faulty ssd. Nada
  • Testing with a disk drive instead of a SSD (which I thought worked). Nada
  • Removing and re-installing drivers, firmware, BIOS, etc. Nada
  • Slowly removing hardware components I thought might be the culprit. Nada
  • Going back the the i5 process I had upgraded to. Nada
  • Fiddling with BIOS settings ACPI, AHCI, etc. NADA

I even took the laptop to a couple different repair shops to no avail... Finally when I was about to give up I realized that my issue was due to the CMOS battery! Mine was completely dead. As soon as I replaced the battery my laptop started working like a charm. It now has no problem with sleeping, shutting down, hibernating or restarting.

Thank you for all the help in diagnosing! Hopefully this post will help someone else with the same issue.

Shattuck

Posted 2014-06-16T21:36:52.710

Reputation: 121

0

This could be the laptop not going into sleep mode properly, or not waking properly.

1: Try disabling Samsung RAPID, it can mess with sleep sometimes. This can be disabled in the Magician software.

2: Sometimes a device or program is keeping the computer from sleeping or sleeping properly. I would recommend looking for a device that might be messing with the sleep mode of the computer.

Good Reference for step 2: http://social.technet.microsoft.com/Forums/en-US/a4a7cc99-a49a-42a8-b2af-aff748623c34/windows-8-does-not-go-to-sleep-how-to-identify-the-deviceapp-preventing-sleep?forum=w8itprogeneral

tbenz9

Posted 2014-06-16T21:36:52.710

Reputation: 5 868

I disabled RAPID and still have the same issue. I have also seen and used the thread provided. I don't see anything preventing sleep mode. Any other ideas? – Shattuck – 2014-06-16T21:57:09.447

Asked: 2014-06-16T21:36:52.710

Viewed: 1 595 times

Active: 2014-06-25T15:53:48.797