Cannot install Windows 8.1 Update Kb2919355. Windows Update Error 80073712

16

5

I'm running Win 8.1 Pro x64. On April 9th, I was offered two updates from Microsoft. Usually, updates install automatically through Windows update but the following two updates, I noticed today (April 12th) are failing continuously with the error: 80073712. The updates are

  1. Security update for IE 11 (Kb2936068) 15MB
  2. Windows 8.1 Update (Kb2919355)

I have followed the resolution steps I found on the web and ran sfc /scannow which revealed everything is good.

I tried updating Kb2919355 manually using the standalone update utility and downloading the bunch of updates listed on the microsoft download center under this kb for Windows Update 8.1 but it doesn't install kb2919355 which is a 600+ Mb file saying nothing but some updates couldn't be installed.

I noticed that as soon as I run Windows Update using the Control Panel to try to download either of the above updates, it doesn't waste too much time and just comes back with the error 80073712. It doesn't even attempt to download the files completely and fails after 1 or 5%.

I have tried to review the WindowsUpdate Error log but its difficult to interpret and trying to google the failure messages in it has been making me run in circles.

My computer is running smoothly but I'd like to install those updates for satisfaction's sake. Otherwise, I might end up doing a fresh install but that's just too much hassle.

I'd appreciate the help and will share the logs that you ask. Thanks.

Zain Ally

Posted 2014-04-12T21:52:08.137

Reputation: 432

Try dism /online /cleanup-image /restorehealth – kinokijuf – 2014-04-13T09:28:05.347

Did that already. /restorehealth says source files could not be downloaded. – Zain Ally – 2014-04-13T09:53:40.767

Delete your CBS.log, run the command again and post it here – kinokijuf – 2014-04-13T10:03:45.107

@ZainAlly: Even I'm facing similar issue (may be the error code is different) but I'm not able to install the Large Windows 8.1 U1 update. I also tried the restore health command as well the remove package command but yet trying to figure out the resolution – xorpower – 2014-04-13T11:45:18.670

Did you mean DISM.log? I think CBS.log is generated by sfc /scannow - Anyway, I have uploaded fresh log files here.

Just as an FYI - /restorehealth could not find the source to repair the componentstore and sfc said "no integrity violations".

https://dl.dropboxusercontent.com/u/15931272/logs2.zip

– Zain Ally – 2014-04-13T11:50:34.213

@RomilN, you should try the solution given by magicandre1981 below. I checked the Microsoft Community Forums and it has worked for a few users. MagicAndre1981 is a genius, by the way. Unfortunately, his solution doesn't work for me. I hope he has a workaround for me – Zain Ally – 2014-04-13T11:52:40.520

@RomilN, are you also have problems with that security update for IE11? – Zain Ally – 2014-04-13T11:58:30.297

I don't know about that. But do you want me to try remove Kb2936068 update? Did you face problem because Kb2936068 was installed? – xorpower – 2014-04-13T12:01:11.743

No, actually I can't install any of those. – Zain Ally – 2014-04-13T12:04:10.450

While you are with me - do you face issues while running the dism restorehealth command? For the life of me, I can't make it pick up the source files from the DVD or the ISO. – Zain Ally – 2014-04-13T12:05:39.780

I didn't get that! Did you uninstall Kb2936068? – xorpower – 2014-04-13T12:07:35.320

Nope. It doesn't install. The error is the same. 80073712 – Zain Ally – 2014-04-13T13:59:42.000

@kinokijuf did you find anything from my logs? – Zain Ally – 2014-04-14T14:31:15.007

@No. Did it show any corruption? – kinokijuf – 2014-04-14T15:01:13.773

I am concerned because DISM /online /cleanup-image /restorehealth fails. Says it doesn't have the source to download the files. – Zain Ally – 2014-04-14T17:52:18.743

Hi @ZainAlly: Any updates on the problem?? – xorpower – 2014-04-17T07:49:07.787

Had to refresh Windows. No other way. – Zain Ally – 2014-04-18T11:32:05.640

you mean "Refresh" or "Reinstall"? – xorpower – 2014-04-18T13:25:06.543

Answers

9

Error 80073712 = ERROR_SXS_COMPONENT_STORE_CORRUPT

I debugged this the last days several times. The fix is to run those 2 commands from a cmd, started as admin:

32Bit Windows:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

64Bit:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

reboot and try to install the Updates again.

When it still fails, you can use the new Refresh/Reset feature (which removes all desktop applications but repairs the Windows Core) or the old InPlace Upgrade to repair Windows completely. This also keeps all desktop applications.

magicandre1981

Posted 2014-04-12T21:52:08.137

Reputation: 86 560

dism /online /cleanup-image /startcomponentcleanup (and a reboot) helped me fix an install problem of Windows8.1-KB2929699-x64.msu. Thanks. – David Balažic – 2015-05-26T19:23:06.693

1Didn't work for me. Here is the error on the first step: An error occurred trying to open - Package_for_KB2919355~31bf3856ad364e35~amd64~ ~6.3.1.14 Error: 0x800f0805 The specified package is not valid Windows package.

Error: 0x800f0805

The specified package is not valid Windows package.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log – Zain Ally – 2014-04-13T07:46:10.707

DISM and CBS logs are here https://dl.dropboxusercontent.com/u/15931272/logs.zip

– Zain Ally – 2014-04-13T07:59:54.397

try to remove this update http://support.microsoft.com/kb/2898785/en-us before trying to install the large 8.1 update.

– magicandre1981 – 2014-04-13T08:14:35.920

that update is not installed. I tried running wusa /uninstall /kb:2898785 and it said "The update is not installed on this computer" – Zain Ally – 2014-04-13T09:11:22.863

Just as an FYI, it's not being offered to me as well via Windows Update. The only two updates being offered to me are the ones I mentioned in my Question above. – Zain Ally – 2014-04-13T09:13:26.723

open Explorer, go to C:\Windows\servicing\Packages. Do you see any files related to KB2898785? – magicandre1981 – 2014-04-13T18:10:09.217

Nope - sorry, no KB2898785 packages in that directory. – Zain Ally – 2014-04-14T03:47:48.810

I have tried restoring to a date earlier than the last updates (April 7th) and attempted to install KB2919355 manually, using the standalone utility. But, it failed again saying some updates were not installed. – Zain Ally – 2014-04-14T14:32:40.370

the log includes no errors. To install the Update you need to have the update KB2919442 installed. – magicandre1981 – 2014-04-14T17:48:24.937

delete all logs from the CBS folder, now try to install the Update KB2919355 again and upload the new logs – magicandre1981 – 2014-04-15T04:17:52.397

this file is now missing: C:\WINDOWS\SoftwareDistribution\Download\c4f773201ad8a9011e06c2ba0e830cda\inst\amd64_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.0.9600.17031_en-gb_8c1ea3afb56614ce.manifest Delete all files in the C:\WINDOWS\SoftwareDistribution\Download folder and exclude it from your AV suite. Now try to install the Update again. – magicandre1981 – 2014-04-15T17:12:27.987

@magicandre1981 here are my latest cbs logs: https://dl.dropboxusercontent.com/u/15931272/cbs5.zip

– Zain Ally – 2014-04-16T10:00:48.793

1

You still miss IE files with version 11.0.9600.16476 from KB2898785. Get a Win 8.1 ISO and do an inplace upgrade to repair Windows: http://www.sevenforums.com/tutorials/3413-repair-install.html

– magicandre1981 – 2014-04-16T18:03:19.493

Please move important information into the question. And discuss any troubleshooting on [chat]. Comment threads this long aren't very helpful – Der Hochstapler – 2014-04-16T22:33:36.377

@magicandre1981 Please put that as an answer so that I can mark it as accepted. I did a PC refresh to install that update. No problems so far - but I lost all the software and had to install them again. – Zain Ally – 2014-04-18T11:17:38.323

@ZainAlly I've added information about Refresh and Inplace Upgrade. – magicandre1981 – 2014-04-18T13:50:39.120

This simple solution is the only that worked for me! Thanks! A shame Microsoft doesn't publish this! – Gauthier Delacroix – 2014-05-03T14:32:16.463

2

If you have AVAST installed, deactivate it until installation is finished. That worked for me on 2 different computers.

user315363

Posted 2014-04-12T21:52:08.137

Reputation: 31

Nope - I don't have AVAST. – Zain Ally – 2014-04-14T03:44:50.447

Tried that, didn't work – surfen – 2014-05-24T14:53:12.930

2

Users experiencing installation troubles should:

  1. Run sfc /scannow from an elevated command prompt
  2. Restart
  3. From elevated command prompt:

32Bit Windows:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

64Bit:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup
  1. Install April 2014 servicing stack update for Windows 8.1 and Windows Server 2012 & May 2014 servicing stack update for Windows 8.1 and Windows Server 2012 R2 & Fix Windows Update issues
  2. Run Clearcompressionflag.exe from http://support.microsoft.com/kb/2919355
  3. Restart
  4. Attempt installation of the update

If you are still getting installation failures you'll need to:

  1. Get ahold of a Windows 8.1 disk or ISO
  2. Complete a repair install/in-place upgrade. Be sure to allow the installer to download any updates. NOTE: this repair process will keep all of your data, apps, desktop apps, settings, etc. unlike others.
  3. Install all updates using Windows Update. You'll need to install updates & restart then look for more updates at least 4 times.

If you get an error message during your repair installation that says "we couldn't update the system reserved partition" you'll need to resize the small system reserve at the beginning of your drive using GParted:

  1. Install GParted on to a USB drive using the Tuxboot method
  2. Reboot your machine, make sure your BIOS is set to boot from USB first
  3. Press enter to all of the questions to accept the default responses until you get to the main GParted window
  4. Assuming your system only has two partitions, click the second box/partition, click resize/move, set the new size to about 300MiB less than the current size, set free space following to zero, select resize/move & select apply. Ignore any warnings it gives you about the risks of moving your main system partition, Windows 8.1 is smart enough to recover from these issues.
  5. Select the first box/partition (very small), click resize/move, set the size such that free space preceding and following is 0, select resize/move & select apply.
  6. Restart your machine and retry the repair install process.

bbodenmiller

Posted 2014-04-12T21:52:08.137

Reputation: 795

Thanks, this is the solution that worked for me, especially the sfc /scannow part. – jimtut – 2015-12-22T18:40:40.683

Notice that also insufficient space will cause a fail without any useful message. You have to search it in the Event Viewer. – Marco Sulla – 2016-05-31T15:05:53.567

http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/windows-81-update-fails-to-install-kb2919355/2831c218-68a0-4ca0-99c1-b8193b5b8f33 – Junior M – 2016-10-14T20:26:28.437

0

This is what worked for me:

  1. Turn off automatic updates.

  2. Reboot.

  3. Press the windows key to get you into the tiled area (ie not desktop or explorer)

  4. Enter "update history"

  5. Select "View your update history for windows" which was my only option.

  6. When that history is showing, press the arrow key in the top left screen to take you out of that menu and into "Update and Recovery"

  7. Then select "Windows update" and "Check now".

  8. Wait and follow the screens.

It worked for me and I've been trying to install this KB2919255 for a week now.

Antony

Posted 2014-04-12T21:52:08.137

Reputation: 1

Nope. This solution looked too simple to be true. Tried it twice with no success. The root cause issue now is the component store corruption. Unless it is fixed, I don't think there is a way to install these updates. dism /online /cleanup-image /restorehealth doesn't help in my case. It can't find the source files to restore. – Zain Ally – 2014-04-15T22:43:11.527

0

I had the same problem.

I kept reaching 100%, but it would say that it didn't work, and it would revert. The removing of the package and cleanup wasn't working.

My problem was with the boot settings.

First, I removed and cleaned up once again.

Then, I went to run, and typed "msconfig", then the "boot" tab. The list was empty.

So I went to disk manager, and I gave a letter to the system partition. (I also have an ext4 partition, but I left that one as is, as windows couldn't see it.)

Rebooted.

(I had some trouble rebooting the first time, so that the repair prompt came up, but I didn't do anything, just exited and loaded windows.)

After that, I was able to install the update.

The Rafi

Posted 2014-04-12T21:52:08.137

Reputation: 11

0

Microsoft released a tool fix the issue: http://support.microsoft.com/kb/957310

Even if the tool said that it failed to fix the update, it fixed the issue where it did not allow the update.

After I ran the tool, I downloaded the update from Microsoft's website, and installed it manually. That worked perfectly for me.

Gerhard Powell

Posted 2014-04-12T21:52:08.137

Reputation: 101

0

After months of trying to resolve this we came up with a proven winner to get this installed. For our installations, our SonicWall VPN may have been the reason the install would fail.

  1. If you have a VPN installed, copy down all your domains and logins and UNINSTALL the VPN.

  2. Delete any corrupted instance of KB2919355 (this is using the 64 bit package) with an elevated command prompt using: DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  3. Clean up with an elevated command prompt using: DISM /online /cleanup-image /startcomponentcleanup

  4. Download the Windows8.1-KB2919355-x64.msu and the clearcompressionflag.exe files. http://www.microsoft.com/en-us/download/details.aspx?id=42335 (again this is 64bit)

  5. Run clearcompressionflag.exe. Takes about 1 second and gives you no indication that it completed successfully, but thats ok.

  6. Run Windows8.1-KB2919355-x64.msu

  7. Restart Windows

  8. Bask in the glory of a successful install.

user119914

Posted 2014-04-12T21:52:08.137

Reputation: 1

Asked: 2014-04-12T21:52:08.137

Viewed: 90 062 times

Active: 2018-05-28T12:08:55.957