External hard drive not recognized by windows 8.1 (works in windows 7 and ubuntu12.04)

So as is stated in my title, I have an external hard drive (2.5 inch internal laptop drive attached to a USB bridge). It worked perfectly on my windows 7 x64 machine. Then I did a clean install of windows 8.1 and suddenly the drive isn't working, I get a "local disk" entry in "This PC" but the loading green line at the top of explorer keeps moving slowly and never recognizes the drive.

Just to check it wasn't the drive, I created an Ubuntu 12.04 USB stick and booted from it and plugged in the drive, it works and I was able to access all my files. Any ideas on how I can make this drive accessible in windows 8.1?

Thank you, WishingStar

WishingStar

Posted 2014-03-30T23:12:15.630

Reputation: 31

1what was it formated with? what file system is on the ext hd? – Logman – 2014-03-30T23:52:18.963

It was formatted as NTFS (500GB with 1 partition) – WishingStar – 2014-03-30T23:54:56.083

Does the drive Show Up in Disk Management? try a different usb port? Device manager? – Logman – 2014-03-31T00:01:19.200

I tried multiple USB ports, disk management is not responding while it's trying to identify the drive, but a USB mass storage entry shows up in device manager – WishingStar – 2014-03-31T00:17:19.043

Answers

Make sure your USB Drivers are all up to date VIA your computers manufacturer. If not I'd still unistall and reinstall it.

smcrunner88

Posted 2014-03-30T23:12:15.630

Reputation: 36

I made sure it was the only usb drive plugged in and uninstalled it from the device manager, then unplugged it and plugged it back in, no change – WishingStar – 2014-03-31T00:15:07.117

1Not the physical drive itself but the drivers are the piece of software that detect and allow the computer to pick up on your device. What is your computer's make and model? – smcrunner88 – 2014-03-31T00:22:56.730

I understand, I uninstalled the USB mass storage entry from the device manager (ie I uninstalled the driver). My computer is a rather new ASUS K55N – WishingStar – 2014-03-31T00:27:26.687

I was actually thinking of the actual computers driver to the USB outlet, rather than the external storage devices. No matter, I've had some issues on my HP Folio with 8.1. Best of luck to you. – smcrunner88 – 2014-03-31T00:55:16.583

1Oh! I see, well, that is one driver (chipset driver) that contains all drivers for usb ports, graphics card, among other things. all other parts work correctly, and the usb ports can recognize all my other hard drives, it's just this one that's giving me the problem – WishingStar – 2014-03-31T01:00:56.577

I had a similar problem with a Samsung M3, which was recognized by Windows XP but not Windows 8. I was advised to use disk management software to re-allocate the M3 drive letter to Z - Eureka, problem solved!

user373279

Posted 2014-03-30T23:12:15.630

Reputation: 11