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I work from home and I VPN into the office. We are a remote team all over the country and we use Google Hangouts to video conference. After I VPN, I then RDP onto my desktop which is a physical machine located in an office across the country. I own a PC and a Mac, but the PC has no built in web cam. So, I end up using my Mac. Microsoft has a Mac RDP client that works well to connect to a Windows machine.
A few weeks ago, a strange thing started to happen. When I hop on the VPN, I am TOTALLY unable to load any website that is owned by Google: Plus, Gmail, Youtube, or the main Google site. ALL other sites load just fine. It's only Google. If I want to use Hangouts, I have to kill the VPN. This makes it impossible to video conference with co-workes and look at my desktop at the same time. As a workaround, I use Hangouts on my phone. That's okay so long as nobody wants to do a screen share.
The thing is, this didn't use to be the case. It just started all at once a few weeks ago.
I have been (when not on VPN obviously) Googling this issue, and I can't find one single other instance of this problem. Lot's of people have the opposite problem... they can't get on Google unless they ARE on VPN.
I'm using a MacBook Pro running iOS 10.9.2. I just updated the OS hoping this would solve the problem. Nope. The VPN is a standard PPTP. Encryption is "Automatic (128 bit or 40 bit). I have it set to not use the VPN for all network traffic.
Below are some trace routes... note the highlights... Why would my machine use a different IP Address for the same domain when I'm on VPN? I tried to flush DNS, but that didn't do the trick.
Any ideas?
WITH NO VPN
traceroute plus.google.com
traceroute: **Warning: plus.google.com has multiple addresses; using 74.125.224.67**
traceroute to plus.google.com (74.125.224.67), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 2.258 ms 2.461 ms 4.207 ms
2 10.146.64.1 (10.146.64.1) 7.580 ms 10.589 ms 10.812 ms
3 dtr01stcdmn-tge-0-5-0-7.stcd.mn.charter.com (96.34.27.120) 12.574 ms 11.454 ms
9.959 ms
4 crr01stcdmn-tge-0-3-0-10.stcd.mn.charter.com (96.34.27.138) 19.980 ms
crr01stcdmn-tge-0-3-0-9.stcd.mn.charter.com (96.34.27.136) 19.069 ms
crr01stcdmn-tge-0-3-0-8.stcd.mn.charter.com (96.34.27.106) 16.332 ms
5 bbr01stcdmn-bue-2.stcd.mn.charter.com (96.34.2.140) 14.575 ms 14.095 ms 15.967 ms
6 bbr02chcgil-bue-1.chcg.il.charter.com (96.34.1.149) 36.023 ms 33.109 ms 42.461 ms
7 prr01chcgil-bue-4.chcg.il.charter.com (96.34.3.11) 33.986 ms 33.072 ms 36.438 ms
8 96-34-152-30.static.unas.mo.charter.com (96.34.152.30) 31.807 ms 26.556 ms 37.344 ms
9 209.85.254.128 (209.85.254.128) 27.068 ms
209.85.254.120 (209.85.254.120) 28.014 ms
209.85.254.128 (209.85.254.128) 25.807 ms
10 72.14.237.133 (72.14.237.133) 34.524 ms 29.817 ms
209.85.254.240 (209.85.254.240) 33.913 ms
11 209.85.248.228 (209.85.248.228) 40.783 ms 38.431 ms
72.14.238.104 (72.14.238.104) 40.239 ms
12 216.239.46.52 (216.239.46.52) 60.883 ms 59.278 ms 70.201 ms
13 216.239.46.155 (216.239.46.155) 93.413 ms
216.239.46.153 (216.239.46.153) 80.217 ms 81.843 ms
14 64.233.174.187 (64.233.174.187) 80.163 ms 84.024 ms
64.233.174.191 (64.233.174.191) 82.430 ms
15 209.85.253.185 (209.85.253.185) 86.657 ms 85.792 ms 81.971 ms
16 lax17s02-in-f3.1e100.net (74.125.224.67) 81.444 ms 84.409 ms 84.698 ms
WITH VPN
Caseys-MacBook-Pro:~ ccrookston$ traceroute plus.google.com
traceroute: **Warning: plus.google.com has multiple addresses; using 65.196.188.22**
traceroute to plus.google.com (65.196.188.22), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.176 ms 1.559 ms 1.599 ms
2 10.146.64.1 (10.146.64.1) 9.344 ms 12.240 ms 8.223 ms
3 dtr01stcdmn-tge-0-5-0-7.stcd.mn.charter.com (96.34.27.120) 8.854 ms 9.004 ms 7.853 ms
4 crr01stcdmn-tge-0-3-0-11.stcd.mn.charter.com (96.34.27.140) 16.984 ms
crr01stcdmn-tge-0-3-0-10.stcd.mn.charter.com (96.34.27.138) 12.075 ms
crr01stcdmn-tge-0-3-0-9.stcd.mn.charter.com (96.34.27.136) 17.398 ms
5 bbr01stcdmn-bue-2.stcd.mn.charter.com (96.34.2.140) 11.178 ms 10.727 ms 14.369 ms
6 65.46.47.77 (65.46.47.77) 14.132 ms 10.388 ms 12.030 ms
7 vb1710.rar3.chicago-il.us.xo.net (216.156.0.169) 26.291 ms 31.111 ms 23.546 ms
8 207.88.14.194.ptr.us.xo.net (207.88.14.194) 20.350 ms 19.322 ms 19.765 ms
9 0.xe-3-3-0.br3.chi13.alter.net (204.255.168.97) 22.572 ms 59.138 ms 19.948 ms
10 * * *
11 * * *
12 * * *
13 * * *
Figured out a solution. Not sure if it's the best solution, but it's working:
System Preferences > Network > Wi-Fi > Advanced > DNS.
Made a note of the IP Address.
System Preferences > Network > VPN > Advanced > DNS.
Deleted the existing IP Addresses and added the same one that Wi-Fi is using. This seems to have resolved the issue. Found the solution here:
Casey Crookston
Posted 2014-03-12T17:33:20.660
Reputation: 151
side note: When I trace route 74.125.224.67, it resolves just fine, even when on VPN. – Casey Crookston – 2014-03-12T17:37:31.723
Your VPN's DNS server is lying. Try
nslookup– SLaks – 2014-03-12T17:50:54.340Found a solution. As i don't have enough user points, I had to add it to the end of my question. – Casey Crookston – 2014-03-12T17:54:14.940