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I bought a new Acer TravelMate notebook 253M today. When the charger is connected with the laptop, it is on, or I can switch it on, but it always shows the battery is empty or cannot find the battery. Also, whenever I unplug the charger or take the charger's plug out of the notebook, the computer turns off.
Why is this happening and how can I resolve this?
Why would any (likely unrelated to amazon) shop repair your computer for free? If you bought it from a shop then take (or ship) it back to that shop, or contact the manufacturer (depending on your country they must offer a certain warranty. Batteries are usually excluded because they can degrade quickly, but DOA is DOA and either the shop or the manufacturer should repair that. – Hennes – 2014-08-24T13:27:25.367
Oh no, that's bad news! But the laptop is brand new and new new, not used or refurbished.
One quick question though: can I take it to any computer repair shop and they will replace the battery for free? I bought the laptop from amazon.de and I'm not located inside Germany. – Mathmath – 2014-03-10T21:08:19.687