Black screen issue playing videos in YouTube on Google Chrome

When I play a video in YouTube there is a black screen. I can use the interactions and hear the audio, I can't see the video.

I've tried the following:

There is enough space in my C drive for cache and temp files (40gb free).
I've opted out of HTML5 playback in YouTube (via http://www.youtube.com/html5).
I've cleared the cache (didn't work out).
I've uninstalled and reinstalled Chrome.

Kattvalls

Posted 2014-03-01T21:04:14.967

Reputation: 139

Answers

I found the solution!!

** For Windows 7 or 8 - 64 bits. Go to... C:/ Program files (x86) / Google / Chrome / Application / 33.0.1750.146 (Is the number of the Google Chrome version you have)

Delete this 2 files:

ffmpegsumo
nacl_irt_x86_64.nexe

** For Windows 7 or 8 - 32 bits. Go to... C:/ Program files / Google / Chrome / Application / 33.0.1750.146 (Is the number of the Google Chrome version you have)

Delete this 2 files:

ffmpegsumo
nacl_irt_x86_32.nexe

You can watch the video in other browser if you want but is in spanish. Here is the link: https://www.youtube.com/watch?v=8oVfq_0_74s

Pilar

Posted 2014-03-01T21:04:14.967

Reputation: 74

3after doing this chrome crashes when it tries to display a youtube video. great! :/ – Flion – 2015-01-29T15:24:53.943

Crashes mine too. Didn't have much faith in the proposed solution, but tried it anyway. – littlecharva – 2015-02-03T20:02:26.520

1@Flion: I would almost never follow instructions that start with "Delete these files...", but if I do, I always replace "Delete" by "move to another backup folder just in case something happens". ;-) – Peque – 2015-05-11T14:06:42.153

This did not work for me with version 48.0.2564.103 – dnelson – 2016-02-12T19:54:12.033

I can't believe this, my 3 months problem is finally solved. I wasn't going to do the things the guy in the video you pasted were doing because the person in the video had a different problem. He wasn't able to use the Adobe Flash player even if he opted out of the hmtl player in youtube.com/html, but i am able to as when i right click on a playing video i can see that my player is Adobe Flash player. At the same time, he was able to view the videos without Flash player, but i can't. Anyway, deleting those files fixed my problem, now i can view videos, thank you very much. – Kattvalls – 2014-03-09T17:42:11.380

You should spread this all over the internet, because i have been searching the internet for a long time witohut finding relief. Neither forum, nobody gave me a decent solution. – Kattvalls – 2014-03-09T17:43:41.607

Here is another option for you to try(This worked for me).

Go to chrome://settings/ click on the Show advanced settings... button. Scroll all the way down to System section and uncheck the Use hardware acceleration when available option. Restart Chrome.

NimsDotNet

Posted 2014-03-01T21:04:14.967

Reputation: 339

Thanks Nims. That did the trick for a lot of videos starting black and chunky on Facebook in Chrome. – Skit – 2015-08-29T05:22:51.900

This did not work for me with version 48.0.2564.103 – dnelson – 2016-02-12T19:53:56.137

Thanks! Worked for me on newest Chrome 54.0.2840.99 (64bit). – Lauris B – 2016-11-17T17:25:25.560