HP laptop display stopped working

I have a problem regarding HP Pavilion G6 Series laptop.

The laptop's display stopped working.

What have I tryed:

I have connected it to an external monitor via VGA cable and it is showing content.
I have formatted the laptop and installed Windows, but the laptop's display is still not working.
I have unplugged the display from the connectors and plugged them back in, but still no success.

I assume that the graphic card is OK, and that there is a problem in the LCD display.

What else can I try, to test what is wrong/needs to be changed, before I order a new LCD display? If I would need to order a new display, which display should I search for and how can I know if it is compatible with this laptop?

Marko

Posted 2014-02-20T19:11:16.253

Reputation: 304

If you have to replace the display you should check what's the laptop exact model first, because HP Pavilion G6 series is too generic.

– and31415 – 2014-02-20T20:55:10.483

The laptop is HP Pavilion G6 - 1125em. Here is the link

– Marko – 2014-02-23T16:45:48.703

I found alot of them on eBay, by just entering the specification of the display, I guess that could work? – Marko – 2014-02-23T16:54:24.810

The graphic card is fine, otherwise you wouldn't be able to display anything on a external monitor. As @Battlefist suggested, you could try replacing the ribbon connector first, and then look for a new display. Whatever you end up doing, the Maintenance and Service Guide will come in handy.

– and31415 – 2014-02-23T17:05:20.780

Answers

There is one more thing that could go wrong.

Your display can be fine, but the display connection ribbon could be either disconnected from the motherboard or just broken and needing replacement.

In order to check you will need to buy a new display connection ribbon and disassemble your laptop.

mwilczynski

Posted 2014-02-20T19:11:16.253

Reputation: 661

I have disconnected and reconnected the ribbon in hope it would work, but it didn't. Before replacing the display I will order a new ribbon, to try if that was the case. The specifications for display are: 39,6 cm (15,6") High-Definition LED HP BrightView Display (1366 x 768). Is there a special display connection ribbon I should be looking for, or it's "generic"? – Marko – 2014-02-23T16:50:28.430

It should be rather generic. Btw. nothing stops you from unplugging it and taking up with you somewhere as you are going to replace display anyway if this replacing won't work. :) – mwilczynski – 2014-02-26T10:12:13.680

You need to order a new display. You've done all the troubleshooting possible.

I would of done these things before ending my search

I have connected it to an external monitor via VGA cable and it is showing content.

I have unplugged the display from the connectors and plugged them back in, but still no success.

Which you have done already.

Sickest

Posted 2014-02-20T19:11:16.253

Reputation: 2 569