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I have a Hotmail account that I have used since the 1990s. Recently I forgot my password after being asked to change it. Google Chrome still logs in to my Hotmail account automatically on my laptop, but not on other computers. In the past if I forgot my password I had a text message sent to my cell phone. However, I also lost that cell phone.
The only other option Hotmail offers me is to fill in a questionnaire with detailed information about recent messages and folders I have created. However, no matter how much information I provide, the automated response refuses to provide the password.
Recently I thought maybe Google Chrome would reveal the passwords it saves and would tell me what my Hotmail password is. However, when I go to: chrome://settings/passwords my Hotmail account is not listed (although various other passwords for various other sites are listed).
Is there some way I can retrieve my Hotmail password from Google Chrome?
Alternatively, is there some way I can obtain my Hotmail password from Microsoft by speaking to a live person?
I can read every email sent and received, create folders, provide old passwords, and answer security questions. But none of that is good enough. I can even provide the phone number to which texts used to be sent before I lost the cell phone. However, I cannot change the password without knowing what the current password is.
Thank you for any advice. I do not wish to lose the Hotmail account given that I have used it since perhaps 1998.
Why don't you just do a "Can't access your account". Microsoft will send your details for resetting your password. Since you can access the account this shouldn't take to long to do. All they need from you is your email and fill out a captcha box. – Matthew Williams – 2014-02-04T10:17:03.493
@MatthewWilliams Perhaps I did not explain clearly that Microsoft asks me to fill in a questionnaire. I provide very detailed and specific information but the automated reply refuses to provide the password. – Mark Miller – 2014-02-04T10:21:51.793
So you put your email address in the login page, leave the password blank, click "can't access my account" and it gives you a big questionnaire? – Matthew Williams – 2014-02-04T10:24:49.667
@MatthewWilliams I am already logged in. I go to account settings. That takes me to a log-in page with my address filled in but with the password blank. I click on 'cannot access your account'. The next option is to provide a cell phone number. One or two options later it asks me to fill in a questionnaire. – Mark Miller – 2014-02-04T10:32:23.500
Using a different browser do a password reset and use the email option rather than phone. Put down the email you are trying to access as the ID and see if they will send you a reset code that way. EDIT: I just tried this and it works fine. Easy way to get a reset code. – Matthew Williams – 2014-02-04T10:39:07.493
@MatthewWilliams I do not see how that suggestion differs from what I have already described doing other than using a different browser would take me directly to the log-in page instead of accessing the log-in page through account settings from within the account. – Mark Miller – 2014-02-04T10:44:27.887
Because something to do with the method of getting the password is prompting for a whole questionnaire needing to be filled out. This is not the case when requesting a security code through email. Since you can access the account you will be alerted to a new security code regardless of the email you use. You can then use the code to reset your password. – Matthew Williams – 2014-02-04T10:46:21.773
@MatthewWilliams What you are describing does not work for me and is not consistent with what I see. – Mark Miller – 2014-02-04T10:57:58.877
Have you tried this? http://www.engadget.com/2013/08/07/chrome-saved-passwords/ its an old hack may be it is fixed now. cheers!!
– Prasad – 2014-02-04T10:59:52.537Is that not the same page as the one at the link I provided in my post? chrome://settings/passwords – Mark Miller – 2014-02-04T11:02:00.427
hmmm, looks like a bug in chrome, https://productforums.google.com/forum/#%21topic/chrome/xfHSgU565Wg the same site has some workarounds.
– Prasad – 2014-02-04T11:33:43.153Did you try using ChromePass?
– and31415 – 2014-02-04T16:09:50.887@and31415 Have you used it successfully? I attempted to download and run it but anti-virus blocked it. The laptop is a university computer and the university OIT office refuses to assist in installing the software or recovering the password. The only advice they have offered is to try calling my old cell phone number and hope whoever answers might be willing to help by relaying a text from Hotmail. – Mark Miller – 2014-02-04T21:04:10.177
Yes, assuming the password is actually stored. The program itself has a valid digital signature, but since it deals with Chrome passwords some antivirus programs might warn you about it being a Potentially Unwanted Program (PUP), a hack tool, a riskware, or something along those lines. If the antivirus won't let unblock it or set an exception, you might as well start Windows in Safe Mode, and try running it from there. – and31415 – 2014-02-04T21:58:17.080