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I can not print from my account even I have the permissinos to print, but from another account it is possible. the problem just occures when I use adobe reader and microsoftword, but from my browser doesn t.
hiemo
Posted 2014-01-24T14:49:27.440
Reputation: 45
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Try to run flushprinters.bat which is a script that automates removing files which are sometimes stuck in the print queue.
I would recommend opening a command prompt and running the script from there, so that you can review any errors that may pop-up.
c:\temp\Win+R) to get a Run window. Type in cmd.exe and hit Enter.cd \temp and hit Enter.flushprinters.bat and hit Enter, and wait until the script finishes.Hope that helps!
[edit]
For win9x, the batch file merely clears the documents from the spooler folder (e.g. C:\WINDOWS\spool\PRINTERS\*.*).
For other windows versions, it stops the spooler service, clears those files, and then restarts the spooler service.
JSanchez
Posted 2014-01-24T14:49:27.440
Reputation: 1 582
Can you add more details on the issues? How is it not printing? Is there a permission error, or some other printing error? Add as much details as possible so we'll be able to help out more effectively. – shinjijai – 2014-01-24T14:51:46.497
when I press on print nothing happes, the icon on the notification bar shows 0 documents pendinings for my account on windows. that just occures with adobe reader and microsoft word, for example a pdf file can be printed from google chrome. there is no permision errors but I guessed the problem lies with my local account cause it does not happen on other accounts. – hiemo – 2014-01-24T15:16:54.867
Is the printer installed locally, or is it a network/shared printer? Can you print test page from Devices and Printers? – shinjijai – 2014-01-24T15:27:03.143
the driver is installed on my pc, and is uptodateز yes I can print the test page and I have used a tool from Hp to fix problems but it shows me that everything is okay. – hiemo – 2014-01-24T15:58:55.030
unfortunately it didn't help me.what I didn t understand the same pdf file can be print if I opened it with google chrome but from adobe reader can not. – hiemo – 2014-01-25T18:12:34.087