Cisco Anywhere VPN - Web Based Installation Was Unsuccessful

I am trying to log in to my work machine from home, but my computer is stuck trying to connect using the Cisco AnyConnect VPN Client. I receive the error message Web-based installation was unsuccessful (see attached image). I have tried using Firefox, Chrome, and IE10. I have added my work domain as a trusted site and also the security certificate. I have also uninstalled/reinstalled my Java 7 client but I am still stuck on this screen. Any advice?

Note: I am on Windows 7. I am logged in as the only account on my computer (so I assume I am admin).

enter image description here

icu222much

Posted 2013-12-20T17:34:57.757

Reputation: 597

If it's urgent, you may want to contact your support department. Have you tried running the manual installer as suggested by the error message? – dsolimano – 2013-12-20T17:43:47.093

@dsolimano I have tried running the manual installer. It just restarts my computer, after it completes the installation, but the problem remains. My support department is very backed up today. – icu222much – 2013-12-20T17:46:33.423

Does it create an icon on the start menu you can click on? – dsolimano – 2013-12-20T17:47:51.407

No, I cannot find one. Perhaps I missed it, what would it be called? – icu222much – 2013-12-20T17:48:47.807

@dsolimano Nevermind, found it! – icu222much – 2013-12-20T17:52:42.287

I ran the AnyConnect setup several times already. When I did so, I selected 'repair'. My other options were 'uninstall', and 'modify'. Should I have selected another option instead? – icu222much – 2013-12-20T17:47:43.520

1Sounds like it's installed. Look in Start -> All Programs -> Cisco AnyConnect and launch the program. – LawrenceC – 2013-12-20T17:50:45.380

Ahh, didn't realize it was a program I had to run. Great, thanks :) – icu222much – 2013-12-20T17:51:27.377

Cisco Anywhere VPN - Web Based Installation Was Unsuccessful

Answers