Unable to install - INF file not found

1

I just got a new graphics card, AMD Radeon HD 7790, and I'm having trouble installing the driver. I uninstalled my all of my old graphics drivers and used Driver Sweeper. I then downloaded the appropriate driver from the AMD site and attempted to install it, but I ran into errors when the installer tried to install the Display and HDMI Audio driver packages. According to the log, both failed because the INF file was not found.

Next, I downloaded the auto-detect driver installer and tried to run that and ran into the same problem.

Here's the AMD install log: enter image description here

I've run an sfc /scannow and that came up clean. I then tried to manually install the driver through Device Manager, but that didn't work either (There is no driver selected for the device information set or element.).

Jason L

Posted 2013-11-23T00:33:48.800

Reputation: 111

1Do you have any odd configurations or re-directions or cross linking things going on with "temp" locations? (which ones I do not know). – Psycogeek – 2013-11-23T00:41:44.190

Not that I know of. – Jason L – 2013-11-23T00:53:18.913

ok, that is what i was asking. if you or some program had changed them. You could check if you wanted to. In run systempropertiesadvanced.exe then to the "enviroment variables" 2 on the top 2 on the bottom, just see if they are there and pointing right, and that those disks have some space. – Psycogeek – 2013-11-23T01:15:57.697

Ah, in that case, the user variables are normal. I do have more than two system variables, but they seem to be in order. – Jason L – 2013-11-23T01:29:00.937

Your install fails are specific to "driver" aspects of the install, not the "software". other than that the picture of the log isnt helpfull. Need the fail points, longer log or something (not that I could interpret it). Manual install of AMDs mess probably wont get you far enough, even if it was made easy. – Psycogeek – 2013-11-24T03:37:54.893

This is the only log they gave me. I'll search to see if I can find a more detailed log, but this is the one they point to. – Jason L – 2013-11-24T03:40:04.823

Answers

0

A bit extreme, but after exhausting all other options and troubleshooting, I ended up reinstalling my OS. After doing so, the driver installed without a hitch.

Jason L

Posted 2013-11-23T00:33:48.800

Reputation: 111

0

Try a system Restore if possible.

Also you can try to install the non-latest updated driver for your new graphics card.

Scorpion99

Posted 2013-11-23T00:33:48.800

Reputation: 1 023

I tried installing the non-latest driver, but ran into the same error. – Jason L – 2013-11-23T15:23:16.307

Asked: 2013-11-23T00:33:48.800

Viewed: 1 832 times

Active: 2013-11-28T03:24:36.550