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Just a quick question to see if anyone can give me any direction in or solve the the following problem:
Within the office there are a minority who use Outlook client using IMAP: Dovecot and the rest use Thunderbird on Linux also using IMAP: Dovecot via the same mail server. The people who are using Outlook 2010 are repeated (almost daily) reporting outages of emailing services for hours at a time forcing them to sign in and out etc but the people using Thunderbird do not have any issues what so ever which I assume will rule out an issue with the old mail server we are currently using.
Any help in the matter would be hugely appreciated and of course if I can provide any further information to articulate understanding of the issue then please just ask.
Thanks!
BarmyArmy
Posted 2013-11-01T08:52:52.620
Reputation: 11
@DaveRook yeah that is absolutely the case. – BarmyArmy – 2013-11-01T09:58:41.887
I suggest first seeing if the same issue persists if Outlook is run in safemode to rule out any plugins or conflicts. I would also check to make sure that it is using the same ports/security etc – Dave – 2013-11-01T10:22:28.843
Thanks @DaveRook I heard there is some sort of Outlook Diagnostic Tool that may be of help. Would you recommend that and how would I access it? – BarmyArmy – 2013-11-01T10:30:21.320
I have looked online. The material suggest that the tool resided in Programs > Microsoft > Microsoft Office Tools but I only have a folder named Microsoft Office 2010 Tools which does not contain the Microsoft Office Diagnostics program. Thanks I appreciate it. – BarmyArmy – 2013-11-01T10:37:58.527
Check office diagnostic tool in outlook under help. If you don’t see the option, try to repair office 2010 from control panel-> programs and features. Or, run diagnostics from the CD – Dave – 2013-11-01T10:44:09.990
Ok I am in the process of setting up a fresh Windows 7 platform with Outlook and will action all of your suggestions. The link you provided is for 2007 and is completely different in 2010 but like I said I will search it in help. – BarmyArmy – 2013-11-01T10:46:14.613
There is no 2010 option to do this (sorry I didn't read the 2010 bit of your post, my fault!). http://answers.microsoft.com/en-us/office/forum/office_2010-office_other/how-to-run-diagnostics-tool-in-office-2010/dfdfe0a2-7f5e-4882-beef-89abbeb77942
– Dave – 2013-11-01T10:49:49.120