Outlook 2010 hung on updating outlook.com email account

For the past week, through restarts of Outlook, and even a bounce of my machine, Outlook has been hung synchronizing my outlook.com account, after having moved messages from a different email inbox into the outlook.com inbox.

The old account does not have the moved message any more (those synched-out correctly).

The new account does not have the moved messages when acessing via the webui - ie, they are stuck in just Outlook.

My problem?

I need to reimage this laptop for a friend
I need Outlook to finish syncing all those messages out to the hosted email

How can I force this to happen?

warren

Posted 2013-10-31T22:30:06.770

Reputation: 8 599

Why don't you just let the sync job finish? – Ramhound – 2013-10-31T23:00:10.747

@Ramhound - it's been running for over a week, and has progressed no further than ~70% – warren – 2013-11-01T00:56:01.980

Answers

Have you tried opening Outlook in safe mode? From the "Run" dialogue, type one of the following:

outlook /safe – Starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.

outlook /safe:1 – Starts Outlook with the Reading Pane off.

outlook /safe:3 – Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.

outlook /safe:4 – Starts Outlook without loading outcmd.dat (customized toolbars).

If the messages are "stuck in just Outlook", then they should be in the *.PST file. Copy off that file and try opening it on another computer with Outlook to make sure. If so, then you can at least go ahead and re-image your friend's computer. Then install Outlook, open the PST file and try synching.

There's also a tool you can run to repair PST files called scanpst.exe. It's part of Outlook and you should be able to find a copy on the laptop.

HighTechGeek

Posted 2013-10-31T22:30:06.770

Reputation: 1 467

I'm giving the scanpst a try currently - I'll let you know if this has helped :) – warren – 2013-11-01T13:55:16.697

neither the scanpst, nor opening in safe mode seems to have helped :| – warren – 2013-11-01T19:54:03.157

-2

Start with a new profile or, if possible, start up your sync on the new computer you're moving to.

David Dawson

Posted 2013-10-31T22:30:06.770

Reputation: 9

3Can you expand upon this with more detailed instructions? – bwDraco – 2015-07-25T00:22:07.447

1How does one accomplish this exactly? – Ramhound – 2015-07-26T22:47:54.680

To create a new profile you can use Control Panel -> Mail -> Outlook -> Add Profile. – David Dawson – 2015-08-05T18:24:52.233