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The OneNote issue
Since I installed Windows 8.1 I can't open my OneNote notebooks stored on SkyDrive with OneNote 2013.
When I try to open a notebook in OneNote, I get the following error:
We can't get your notebooks right now. Please try again later.
I can open them without trouble in the Modern UI OneNote app, but I can't open password protected pages there.
Also if I try to open a notebook from a browser, I get the following error:
We couldn't open that location. It might not exist or you might not have permission to open it.
I also cannot create new notebooks on SkyDrive:
The specified location is not available. You do not have permissions to modify the specified location.
Can it be fixed somehow? Or can I at least save a notebook to my hard drive without opening it in Office? The backup file got deleted with the Windows 8.1 installation.
Edit: I tried reinstalling Office and unlinking then relinking my Microsoft account, but no luck. I also tried OneNote with my other Microsoft account which I don't use and it worked perfectly - OneNote could open notebooks from that account's SkyDrive and I could read those without problem. When I switch back to my Microsoft account which I use with Windows 8.1, however, the problem is still there.
What can the problem be with this account?
Also, I noticed that the working account saves new notebooks to https://d.docs.live.net/----/Documents/
, whereas the broken account wants to save to https://d.docs.live.net/----/^.Documents/
. Why are the ^.
characters present? Is it possible that the problem is caused by this invalid path name?
The Office sign in issue
So I think these two problems are related.
Not only does OneNote not work, but neither do any of the other Office programs. My Office Upload Center is filled with a bunch of Word, Excel and PowerPoint files with the status "Upload failed, Sign in required". I can click on "Resolve" → "Sign in", which causes the status to change to "Upload Pending", but then it goes back to "Upload Failed, Sign in required".
I can also click on "Open to Resolve", which opens the document in the respective Office program and asks me to sign in. If I click that button, I get a message saying "Document not saved".
I ran into this issue as well. It is not specific to Windows 8.1. I am running Windows 7. – Sorry-Im-a-N00b – 2015-05-21T14:26:29.873
I was faced with exactly the same problem yesterday, and try various methods including unlinking the computer to skydrive, reinstall Office and changing internet connection, but made no progress. However, it worked as I tried again today. I really suspect that this problem is caused by the failure of Skydrive server. – Andi Wang – 2013-10-25T05:44:15.737
@Greg Tried reinstalling Office? Or are you behind a proxy/firewall which blocks SkyDrive? – pratnala – 2013-10-25T15:06:08.013
So seems like there is a problem with my current Microsoft account as OneNote works perfect with an other account. (see edit) – Greg – 2013-11-17T11:29:55.247
Did you upgrade to Windows 8.1 from Windows 8 or it is a clean install? – NoNameProvided – 2013-11-17T11:31:57.143
It was a clean install. – Greg – 2013-11-17T11:41:07.630