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I'm trying to set up a new user in a Win7Pro computer. The computer has HP ProtectTools enabled.
I cannot set the password from within HP ProtectTools or the User Accounts control panel, when logged in either as myself (administrator) or as the new user. I also cannot use net user <newuser> <newpasswd>
from an admin-level command prompt, nor can I use the Local Users and Groups pane of the Computer Management dialog.
Whenever I try to do set the password in any of these ways, the dialog or command prompt freezes. For Control Panel and ProtectTools, the dialog turns 50% white, and mouse starts spinning. For cmd
and Computer Management, I get the helpmsg 2245:
The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements.
However, the Local Security Policy administrative tools applet has Password Policy set to:
- Enforce password history: 0 passwords remembered
- Maximum password age: 0
- Minimum password age: 0 days
- Minimum password length: 0 characters
- Password must meet complexity requirements: Disabled
- Store passwords using reversible encryption: Disabled
In short, there should be no requirements.
Why do I get this message, and how can I resolve it?
This is a possible memory error. Re-installing your operating system could likely eliminate the problem. – Shankensteinium – 2017-05-19T13:24:14.260
Can you try uninstalling HP ProtectTools? – Hefewe1zen – 2013-10-13T02:34:27.953
@Hefewe1zen I use ProtectTools extensively for fingerprint authentication and pre-boot security. – wchargin – 2013-10-13T02:37:29.113
2Is this machine logged onto a domain? This will often change the way users are added/edited. If so, put the machine in a workgroup and restart, as this will change the way users are created/changed. – root – 2013-10-13T02:55:06.800
@root It's in the default
WORKGROUP
workgroup. – wchargin – 2013-10-13T03:42:01.603@WChargin It may be interfering somehow with windows, I would try removing it to see what happens, you can always reinstall. Also are you using default US keyboard layout? – Hefewe1zen – 2013-10-13T15:13:24.733
@Hefewe1zen Yes, I am using default US keyboard layout, though I also have US-Dvorak, US-International, Chinese, Greek, and Spanish installed. Interestingly, ProtectTools does give me an error stating "your keyboard layout is unsupported" or similar. – wchargin – 2013-10-13T17:22:17.667