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We have an email forward info@example.org that goes to a client's personal email address which is not on that server or domain. The client received a "did not deliver" notification addressed to info@example.org, and they said they were not the ones that sent this email that was never delivered. Here is the content of the notification email:
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 720 hours on the queue on otherserver.com.
The message identifier is: 1VAhiC-0003UW-KY
The subject of the message is: How to Get Skinny
The date of the message is: Sat, 17 Aug 2013 11:34:15 -0200
The address to which the message has not yet been delivered is:
save to /home/izs/imap/otherserver/info/Maildir/.INBOX.spam/new/
generated by info@otherserver.com
No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
We're not associated with otherdomain.com. As far as I know, it's impossible for info@example.org to send this email because it's only a forward.
Can someone please explain to me how this may have happened, and ways to fix it?
We're using shared hosting on Bluehost if that's relevant.
ITS Alaska
Posted 2013-09-20T21:13:42.923
Reputation: 103
My two cents are that the e-mail server tries to send an e-mail to an address that it can't find. As such, the server send you that message, to notify you of Failure to Send. – Doktoro Reichard – 2013-09-20T21:23:43.137
@DoktoroReichard But what would cause the server to send the notification to this forward if it clearly didn't send the message in the first place? Is it possible that the email was sent from another email address, but the
Fromaddress wasinfo@example.org? – ITS Alaska – 2013-09-20T21:28:05.420