Fingerprint scanner not detected after Windows7 install

1

I've just upgraded my Dell Studio15 from Vista to 7 and it has stopped recognising the fingerprint scanner. I'm expecting to see Biometric Devices in the control panel (Start -> Control Panel -> Hardware & Sound -> Biometric Devices) but it is not listed and is not found during searches.

I've installed what I believe to be the correct drivers and Device Manager shows a fingerprint scanner being installed and working, but Windows just won't pick it up.

Anyone got any suggestions?

Phil.Wheeler

Posted 2009-10-27T20:34:55.370

Reputation: 149

Answers

2

Go check the Dell website for the new Windows 7 drivers, since the oficial release you should be able to find them (if it is supported)

Edit: though it already seems you have it installed "properly", since it is recognized, I still would recommend looking at official drivers. I downloaded mine last week and it did change a few things compared to Vista.

Edit: Direct link says Vista only...

Ivo Flipse

Posted 2009-10-27T20:34:55.370

Reputation: 24 054

Exact Model is Studio 1537. Just looking through the site again. I'd had a search through the Support pages but I was taken to the drivers page with the only drop-down option for OS being Vista. – Phil.Wheeler – 2009-10-27T20:41:50.147

So I saw :-( that makes things a little more complicated... – Ivo Flipse – 2009-10-27T20:47:03.537

Don't see drivers for it at any other model type either... – Ivo Flipse – 2009-10-27T20:54:15.380

Helpful, isn't it? I might log a tech support issue and see what comes back. May also try downloading the updates from http://www.digitalpersona.com/support_downloads_updates_driver_dp0002003/

– Phil.Wheeler – 2009-10-27T21:08:06.100

Asked: 2009-10-27T20:34:55.370

Viewed: 3 282 times

Active: 2013-08-23T09:40:06.700