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I have created an email account for a production team like this: the-team@example-team.com. Every team-member has set it up as an account on their smartphone using IMAP.
My problem is that when new mail arrives to the account and one of the team-members read it, it will be marked as read for the other members as well. So the other members phones will download the new email but won't display any notifications because it's already marked as read on the server.
I realize that email and IMAP is designed with a single-user-per-account mindset. But are there any work-arounds for this?
Thank you!
Thank you for answering! Yes, but when replying these emails wont they appear as sent from the team-members account? – Daggepagge – 2013-06-22T12:39:07.093
1Not if you set the SMTP Authentication as the group mail settings. – kobaltz – 2013-06-22T12:42:09.133
I see, it is working allright, but in these individual accounts (that now gets all the mail forwarded from the main team-alias) it is of course not possible to see is someone else in the team already answered an email. – Daggepagge – 2013-06-22T13:08:38.927
@Daggepagge Have everyone bcc their replies to the team – Paul – 2013-06-22T13:14:04.783
Thank you all for helping! Yes, that is posible but this is where it's starting to become a bit messy, and also a bit demanding on the team-members. – Daggepagge – 2013-06-22T13:32:36.830
Have you considered crm or issue tracking system that would hijack mails?( looks like Bugzilla, Redmine, Jira have this facility: https://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems#Input_interfaces) Yes, for production team other IT are consumers
– Szymon Szydełko – 2013-06-22T13:45:30.227No, what is that? Also Im thinking that a simple email app that notifies for all new mail regardless if it's read or not would be the best solution. – Daggepagge – 2013-06-22T16:15:49.720
Just check the wiki link I've posted, it explains what this software is. It can be helpful for team coordination – Szymon Szydełko – 2013-06-22T17:51:48.360