Cable modem and connectivity issue

1

I have new cable modem and moved to a new location. I have Cable point, which attaches itself to the cable modem. Every now and then I realize that my cable modem's either upstream or downstream packet transfer stops functioning. I switch off the modem and turn it on again, it works again. Can I come to the conclusion that Modem is at the fault? Or is it the Cable point or provider fault that is getting manifested in such way that I have do a reboot of the modem for internet to be back online. The diagnostics of the modem do not show any error.

Senthil Kumaran

Posted 2013-05-24T03:00:03.567

Reputation: 309

Have you contacted your ISP for support to verify the modem is compatible with their service? – CharlieRB – 2013-05-24T11:58:05.443

Yes, it is compatible. It is listed under supported modems. – Senthil Kumaran – 2013-05-24T13:07:18.437

Can you get a listing of your modem's signal levels, both when you're surfing fine, and while the trouble is in progress...? – Nevin Williams – 2013-05-24T18:21:53.250

Answers

1

I've checked the following FAQs from dslreports.com and found them to be generally good advice (05/24/13):

http://www.dslreports.com/faq/3361 (how to check cable modem signal levels)

http://www.dslreports.com/faq/5862 (acceptable signal level ranges)

Nevin Williams

Posted 2013-05-24T03:00:03.567

Reputation: 3 725

Asked: 2013-05-24T03:00:03.567

Viewed: 113 times

Active: 2013-05-24T18:22:09.470