0
I am trying to troubleshoot an issue at the moment for several people who have an application crash several times per day.
We use RT to track issues, which are almost entirely sourced from email. I was thinking maybe I could give them a desktop shortcut to email our RT helpdesk address with a form email each time it happens - all the info I really need is when, how often and whether or not it is continuing to happen, so barely any content is needed. If they could double click on a shortcut to send an email like -
To: helpdesk@domain.com
Subject: Crash report
Crash reported at ${time} on ${date}
it would be everything I need.
FWIW the default email client on all machines is Outlook 2007.
I've googled for this - but my results are poisoned by info on keyboard shortcuts. Does anyone know of a working script I might be able to modify to my needs, or can point me to a method for doing this? I am no expert, but has some basic grounding in vbscript (though pretty much none in actual visual basic, discounting macro code).
Also worth noting is that a macro solution won't work for what we need - the employees in question barely use email and Outlook stays closed most of the day. If I can't convince them to open it up to type me an email I have doubts as to my chances of convincing them to open it up to click a toolbar button.
I completely misunderstood your question. So what Application is crashing. Knowing that might help with more automated solution since I understand some wont cooperate in sending a email to you. Or even better, is there an error message or anything following the crash. – Ruskes – 2013-04-26T20:20:32.007