PDFs come out either all black or pixelated when printed (with picture)

Hey Fellow IT Guys, I have a couple of users who receive PDFs via eFax or Email and on the computer they look ok, but when they print it looks like this or either all black page

Black PDF

They use Adobe Acrobat Pro 8.1 and Reader 11

I have tried re-installing everything Adobe related and it is still happening anything will be helpful. Thank you!! :D

Edit 1: It seems to be only affecting these 2 people, word docs and other program print perfectly, but for only a select few PDFs that the user has attained via email or eFax (not every emailed PDF either).

Eryper

Posted 2013-03-07T18:18:50.740

Reputation: 169

In addition to Julian Knight's answer - you might want to check if it prints similarly on another program - I'd probably use word, convert the file to PDF and try again. – Journeyman Geek – 2013-03-07T22:07:48.333

No, the problem does not occur on any other documents for those users. Only PDFs. – Eryper – 2013-03-11T14:21:55.183

Answers

I just had this issue and found an option on the print dialogue selected called "Print color as black". After unticking this option it resolved the issue. This was on Acrobat Pro X.

David

Posted 2013-03-07T18:18:50.740

Reputation: 26

Have you tried with a different printer?

It looks to me as though the fuser unit is shot on your laser printer. If it is an inkjet, then I think that you will be needing a new one.

Julian Knight

Posted 2013-03-07T18:18:50.740

Reputation: 13 389

1well its only affecting 2 people out of 150, and everyone on that side of the building shares the same printers but they can print word docs and other files but it only affects PDFs that have been emailed or sent via Efax – Eryper – 2013-03-07T22:30:40.780